....dealing with UBid is no fun at all. Picked up a new pair of the Wharfedale Emerald 97 Mark IV's for 250-dollars including shipping. They sounded great right out of the box and are almost at their 50 hour break in period and keep sounding better. Trouble is one was damaged, cosmetic only, a 20-inch scrape (more like a gash) right down the side of one of the speakers. I contacted Ubid, and after a week of back and forth they said the *only* thing they could was have me ship them back for refund. I just wanted an exchange and they said that was *not* possible. Even though they seem to have an endless supply of the speaks no exchange? Checking back at the site I notice they have an auction for several new pairs 239.00 plus 199.00 shipping!?! So basically I could send them back and pay almost double for a new, hopefully undamaged, pair. Well these sound so good, I'm keeping 'em, scrape and all. I just won't be hanging around Ubid anymore.