A friend's Dell PC had adware/spyware/virus issues, and it was recommended that I reload Windows XP using the disc supplied by Dell. Now that I have done so, NOTHING is on the PC. It will boot up, and the only thing on the desktop is the Recycle Bin. Fine- I figured I'd start by reloading her DSL software- but I get an error message telling me that her screen resolution setting is too low(800x600). When I go to change it, it won't let me. It also has the 'color quality' setting at medium, and I can't change that either. Is this a driver issue with the video card or monitor? Where do I begin? PLEASE tell me how to fix this- I'm in a Catch-22 position now- I know I'll need other drivers to do the printer, etc, but without DSL working, I can't download them. ANY help is appreciated. Try and keep it straightforward, as I am only somewhat capable in the computer arena... Thanks for any replies.