I hate my JVC XV-501 DVD Player. What a paperweight.

Discussion in 'Archived Threads 2001-2004' started by Moe Maishlish, Jul 10, 2001.

  1. Moe Maishlish

    Moe Maishlish Supporting Actor

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    To semi-quote my good friend, Captin Hook,
     
  2. Scott Pagac

    Scott Pagac Stunt Coordinator

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    I had the same model not too long ago. I had the exact same issue as yourself and the countlees others on audioreview. Mine survived just less than 18 months, so I guess I can consider myself lucky in that regard. When it died, I decided to give JVC one more chance.
    I now have one of the gold triple-tray units (the model just before the ones that read mp3, CD-R, etc.). [​IMG] So far, so good. The only thing I don't like about it is the remote (as others have complained about). It is also a bit slow, but at least I am able to put in a few discs and sit back for a few hours without getting off my butt (especially usefull on the Utimate Toy Box and other multi-disc sets).
    It has all the bells and whisltes I need and none that I don't. I am still a little peeved that I had to blow another $250 on a new player, but I guess that is life in the tech world.
     
  3. John Garcia

    John Garcia Executive Producer

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    Not knocking anyone, but I would NEVER buy JVC ANYTHING
    ------------------
    All progress is based upon a universal, inate desire on the part of every organism, to live beyond it's income.
    ITRCA ** Honda/Acura Club ** Speedring (sorry, car guy)
     
  4. Nicholas A. Gallegos

    Nicholas A. Gallegos Stunt Coordinator

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    I've been burned too many times by JVC. A shelf system, two car decks, and a VCR. ALL dead within 2 years. I'm very hesitant to buy their products now.
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  5. Keith_R

    Keith_R Screenwriter

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    To Quote what someone on this forum said- "JVC= Junk Video Corporation."
     
  6. Carlo Medina

    Carlo Medina Executive Producer

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    But does it hold down the paper well?
    [​IMG] [​IMG]
    ------------------
    I know half of you half as well as I should like, and I like less than half of you half as well as you deserve - Bilbo Baggins
     
  7. Scott Pagac

    Scott Pagac Stunt Coordinator

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    Actually, the unit is very light. One good gust and off it all goes. [​IMG]
     
  8. Moe Maishlish

    Moe Maishlish Supporting Actor

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    I'm going to try and get a replacement for my Die Hard 2 DVD, and hope to god that it's a defective disc (which I doubt).
    If the player continues to give me problems, JVC will get a call from me. If they do not fix it, I'll be stiring the pot for a few months.
    I'll probably end up buying a new player in the meantime though... something that:
    a) works and is dependable
    b) doesn't have DTS dropout issues
    c) can play CD-R's
    d) has a normal remote
    I'm surprised at the way that JVC has handled these problems. They should be ashamed of themselves. There was talk of a class action lawsuit against them specifically because of this model - I'm still searching for more information.
    Moe not happy.
     
  9. RyanL

    RyanL Stunt Coordinator

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    I hope to get in on that lawsuit. My player has been working ok for now (2 yrs), but has skipped and pixelated on a few discs. I suppose it's cheaper for JVC to ignore the problem since they don't really have to pay for anything that way. I can tell you that I won't be purchasing another JVC product, especially in their DVD players. I've been lucky so far, but just hearing the stories gets me worried. My latest problem is that it fails to shut off on the front panel. If I use the remote it works fine.
    Oh well, just waiting until I can get an HDTV set so I can go buy a panasonic RP-91k and get progressive scan to boot!
     
  10. Scott Pagac

    Scott Pagac Stunt Coordinator

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    If there is any news regarding the lawsuit, please post it. I would not mind being a part of that. In fact, I still have the old unit sitting in my bedroom just in case something like that happens.
     
  11. Gene Severn

    Gene Severn Stunt Coordinator

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    All,
    Let's be fair..some of us have had good luck with JVC products. I've had a JVC HQ VCR for over 5 years now, and only had one problem where the tracking mechinism had to be re-aligned...a $25.00 (not done by JVC) fix.
    So...I bought a JVC 701 DVD player. The only pixelization problem that I've encountered is from DIRTY rental discs (fingerprints, hair, ???) A soft flannel cloth took care of this problem. The only disc that it would not play was Dinosaur, but this problem is not limited to JVC players...
     
  12. Moe Maishlish

    Moe Maishlish Supporting Actor

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    Gene,
    I think we're being very fair.
    We bought a product that apparently has a known problem. The company (JVC) has little interest in addressing or acknowledging the problems. I've heard & read stories about this particular player and the number of people who have had specific problems with it. It upsets me to know that when I brought my player in for these known problems, I was treated as though this was "wear & tear" on an 8 month old system, and had to pay for the servicing.
    We're talking about a manufacturers defect here - one that has been known & reported, and which has been repeatedly ignored by JVC.
    If JVC was fair, this defect would have been documented in the manual & fixed free of charge when they knew they had a solution to it.
    Customer service with that company is pathetic. If/When a class-action suit is filed, I'll be the first in line.
    I will never buy another JVC Product again. I think that's fair.
    Moe.
     
  13. John Garcia

    John Garcia Executive Producer

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    I have a much better use for your player than paperweight....along the lines of "Office Space" (ala Casino) [​IMG]
    Take it outside, along with a pair of safety glasses and a sledge hammer....
    The stress relief should be worth most of what you paid [​IMG]
     
  14. Scott Pagac

    Scott Pagac Stunt Coordinator

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    The only reason I bought the JVC DVD player was the fact that I already owned a JVC receiver and I thought that having them talk to each other without my having to fiddle with a bunch of buttons was very cool at the time. My new DVD player is also a JVC unit, but again I bought it for the ease of use and it had the features I was looking for at a price I could afford.
    JVC has always had a wonderful features/price ratio (IMO). However, I am now seeing that you get what you pay for as far as QA is concerned. The next time my new JVC DVD player dies, I will be in line looking for a new company to do business with.
     
  15. John Garcia

    John Garcia Executive Producer

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    I have a first gen Panasonic A300U that has not given me a problem in about 5 years. The fact that you anticipate that your equipment will/may die within a few years of purchase it is not my idea of quality.
    Honestly, your receiver could care less what is hooked to it, but affordability is always an issue, and that I can understand.
     
  16. Alfonso_M

    Alfonso_M Second Unit

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    I also bought a JVC 701BK because of the copulink feature but it was nothing but trouble from the very beginning refusing to load a bunch of discs and ejecting, over heating, pixalations etc. I had to pay 150.00 labor to replace the laser pick up assembly, and it took 6 MONTHS ! of countless phone calls, letters and visits to the local authorized (what a joke) shop to finally get it right, so far is working fine but I hardly use it much now because I had to buy another player because of the long delay.
    JVC used to be more reliable before, but now I don’t recommend them to anybody, and to those with JVC players out of warranty I suggest you invest your time and money on a new player and cut your losses. Just my 2c
     
  17. Moe Maishlish

    Moe Maishlish Supporting Actor

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    Well, I've called JVC Canada again.
    I spoke with a customer service representative (who was eating on the phone!), who told me that, although my unit was repaired in September of 2000 it was now out of it's 90 day warranty and would cost me $$$ again to fix.
    I told him that this is apparently a manufacturers defect, and I should not be expected to fix this unit every six months. He told me that "he doesn't write company policy".
    Is it company policy to release a known defective unit & refuse to be accountable to your customers?
    I've escalated the issue to a "customer satisfaction representative" (what the hell is that?), and we'll see what happens. I've left him a message and I expect to get a call back today.
    I'm not going to let this issue sit. I paid good money for this piece of junk, and I expect to get use out of it. I figure I'm going to be a persistent nag until something is done.
    I'll update this thread accordingly.
    Grrrrrrrr......
    Moe.
     
  18. ReggieW

    ReggieW Screenwriter

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    Hello Moe.
    I just posted a new JVC player problem regarding the 721BK (their flagship model with an $899.99 when first released). Hopefully, I won't be put through the hell you and others have been through in order to get this six-week old (yes! It still smells new..no kidding) player fixed. It overheats, gobbles the disc (I have to turn off the power to get the disc back), skips, and the audio drops out constantly. The warranty should cover the reapir of this unit since it has only been a few weeks. I'll be contacting JVC in the morning so we'll see what happens.
    Reg
     
  19. TomH

    TomH Second Unit

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    A few years ago JVC produced some OK products. They were at the high end of the low end product range. Lots of features with reasonable reliability.
    Now it appears that they have put all of their R&D dollars into designing products that can be manufactured at the lowest cost with the most bells and whistles. The only reliability concern is that they last until the warranty is up.
    Their customer service is horrible.
    Due to some bad experiences JVC is certainly on my "do not buy" list.
    Tom
     
  20. MikeF

    MikeF Stunt Coordinator

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    If it's any consolation, my XV-501 died as well, Friday night. I won't even bother calling JVC -- I expected this turkey to kick the bucket long ago.
    I was thinking of the new JVC S65 progressive player but it seems most HTF members do not have kind words about JVC. While I find it hard to believe that the Malata could be superior to the JVC in terms of build quality, it may be the former that I land up purchasing.
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    My oh so exciting DVD collection.
     

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