David A. Frattaroli
Stunt Coordinator
- Joined
- May 10, 1999
- Messages
- 173
A few weeks ago, someone posted about the red banding problems they had with their Dish recievers and included a phone number. I called the number and was quickly given RMA numbers for the exchange of all 3 of my receivers. I had them since March 1998 so obvioulsy, they were all made before Dec. 1999.
That was four weeks ago and I still hadn't received my new receivers. So, I called back today to find out that the RMAs had been setup incorrectly and that they'd have to be redone. Fine.
While I'm on the phone with the rep. he even tells me the shipping fee is going to be waved because I had waited for 4 weeks due to their error. Great! I say.
Then, He puts me on hold to ask a manager if there is a problem with the fact that I'm out of warranty. Funny, the first rep never even asked. He comes back on the phone to tell me they are going to have to charge me $69 per receiver because I'm out of warranty! I told him I was interested in paying $210 to replace defective equipment.
I'm so pissed. Maybe if Dish had contacted their customers about the Red Banding problem I wouldn't have waited so long to call them in the first place. Needless to say I'm going to write them about it and start looking into DirectTV. I've been a customer for 3 years and that seems to mean nothing to them. I don't have a contract binding me at this point so I'm almost willing to eat the cost of my equipment over it on principle alone.
Just thought I'd vent.
------------------
That was four weeks ago and I still hadn't received my new receivers. So, I called back today to find out that the RMAs had been setup incorrectly and that they'd have to be redone. Fine.
While I'm on the phone with the rep. he even tells me the shipping fee is going to be waved because I had waited for 4 weeks due to their error. Great! I say.
Then, He puts me on hold to ask a manager if there is a problem with the fact that I'm out of warranty. Funny, the first rep never even asked. He comes back on the phone to tell me they are going to have to charge me $69 per receiver because I'm out of warranty! I told him I was interested in paying $210 to replace defective equipment.
I'm so pissed. Maybe if Dish had contacted their customers about the Red Banding problem I wouldn't have waited so long to call them in the first place. Needless to say I'm going to write them about it and start looking into DirectTV. I've been a customer for 3 years and that seems to mean nothing to them. I don't have a contract binding me at this point so I'm almost willing to eat the cost of my equipment over it on principle alone.
Just thought I'd vent.
------------------