i cant get windows update to work anymore (1 Viewer)

[TonyD]

Windows Update has encountered an error and cannot display the requested page.

thats all i get when i run windows update.
i dont get the auto updates anymore either,and that is checked off on the system menu in the control panel.

it wont say what the error is so i cant find it in windows troubleshooter.

i have windows xp if that helps.

any ideas would huge.

thanks.

t

 

[Joe Hsu]

Tony, I would suggest talking to MS CS or checking their library of Q&A's...

My first question, however, is what type of XP are you running? Is it registered, or is it one of the corporate versions that were released? I'm not insinuating anything, but if that were the situation, that might be why.

 

[Steve_Ch]

Tried it and seemed to be fine on my XP, but it did ask to do a couple of new active X stuff, so if your security is set to not doing active X, you may be out of luck.

 

[Bingo]

When I try Windows Update (XP) it hangs at 0% when scanning for updates.

This used to work when I first purchased XP but just stopped one day.

Since then, I've done a complete reinstall....but still no luck.

Any ideas?

 

[Bill Kane]

It's hard to know whether this is at the MS end, but I too cud not get the Update Page (per Tony's prompt quote) earlier.

Today it went thru for my W98SE OS. First with a Do You Want to Take This Survey (I passed) then offered 9 security updates incl the Critical Update Notification 4.0.

I took all 9, but on clicking the prompt for Restart, I got an Error Report--Notify MS? which I chose, but then I had to manually Restart. Booting up, I finally saw the Windows Setting reconfig bar which closed.

Whew

 

[TonyD]

joe my xp came pre installed so i guess is it is legit.i have also used the q&a section but have found no answeres with this type of problem. i have also sent the email with my problem to thier toubleshooter section. 3 times and have not recieved any response yet.


steve-ch i just went and activated active x things so i'll see what that does.

steveblair. i'm not going to complete reinstall as i have no idea how i would do that and would rather not do anything that would zotz my entire pc.
but i don't hang at 0 percent i get past that it just gives me an error messae with no error # or code.

 

[TonyD]

active x does not do it.
i just recieved this message from MS.
APPARENTLY oops...
you have to go to this link.. http://support.microsoft.com/
to leave a question then check at the same place to see if it had a response.
i got this one...

Hello Tony,
Thank you for contacting Windows Update Site Support. The Windows Update Site was recently refreshed. Due to the site changes, we currently have a large back log of customers requesting assistance. We have identified some issues to be web site related and we are refreshing the site again on Thursday, November 14, 2002 and again on Monday, November 18, 2002 to address these issues.
Tony, due to these upcoming web site modifications, we recommend that you try the Windows Update Site again after Monday. This will allow the changes to take place and possibly correct the issue that you are experiencing.
In the mean time, we have alternate locations for you to obtain updates for your computer:
Windows 98 Downloads
http://www.microsoft.com/windows98/d.../corporate.asp
Windows Me Downloads
http://www.microsoft.com/downloads
Internet Explorer Downloads
http://www.microsoft.com/windows/ie/...al/default.asp
Security Updates
http://www.microsoft.com/technet/tre...ty/current.asp
Windows 2000 Downloads
http://www.microsoft.com/windows2000/downloads/
Windows NT Downloads
http://www.microsoft.com/windowsnt/downloads/
Windows XP Downloads
http://www.microsoft.com/windowsxp/downloads/
Tony, we apologize for the inconvenience and we appreciate your patience during this time.
Regards,
Ganesh
Microsoft Online Customer Service Representative,

so i sent off another to let them know it still doesnt work.

 

[Steve_Ch]

UGLY!!!! Thanks for the heads up.

 

[TonyD]

just recieved.............

Hello Anthony,
Thank you for contacting Microsoft.
I understand that you are having difficulty with Windows update due to an error received using your Windows XP. I realize the importance of your issue and look forward to providing you with the appropriate information today.
Anthony, please be informed that the Windows Update Corporate Web has retired. To find and download updates for Windows XP, go to the Windows Update Catalog at: http://v4.windowsupdate.microsoft.co...en/default.asp
Microsoft also offers several no-charge online support services including:
- The Knowledge Base, which includes thousands of technical articles on Microsoft products
http://support.microsoft.com/search/default.aspx
- Frequently Asked Questions (FAQs) about Microsoft Products
http://support.microsoft.com/faqs/default.aspx
- Online Newsgroups where you can view and post information in an open forum
http://support.microsoft.com/newsgroups/default.aspx
More information is available at:
http://support.microsoft.com/default.aspx
Anthony, I hope this information is helpful and that you enjoy using your Microsoft products. Please let us know if you have questions concerning Microsoft products and services by replying to this email. Have a great day.
Sincerely,
Hanil
Microsoft Online Customer Service Representative

windows update retired????