I bought a JVC 36" HDTV back in July 2003, about 6 months ago. It was a floor model but i thought for the price, i would go with it. It had purity problems since the first day, i had a first tube put in October but the problem was still there. I had another tube put in Today (Friday Jan 2, 2004) and it looks pretty well, but still not perfect................. But here is why I am pissed... When the 2 repair men were lifting it (200 pound tv) off the tv cart and laying it face down on a phonebook, i heard a DROP noise. I was in the kitchen but i heard the older guy say to the younger guy "That will do", and i remember the younger guy saying something about he wasnt sure where to grab the tv. Well I wasnt very concerned at the time, but the new tube went in and it wasnt perfect but it was better. This was done about 11:30 am.... Twelve hours later now, I am organizing all my dvd's on the shelf on the tv cart when i decided to look to see if there were any marks. Then i went to look on the right side and right down at the bottom on the side near the front of the tv IS A CRACK about 1 inch long going down. I would post a picture on here but i dont know how to upload them on this forum. I AM PISSED.....what can be done here?