It was a frustrating morning. I was given the Honda cargo net for my Accord for Christmas. I thought I'd install it myself and save $50, until I read the instructions and found out that it's pretty difficult. I finally got to my dealer this morning to have it installed. Three hours and a billing dispute later, I discovered it was installed completely wrong!* Installation required drilling holes in the interior floor and side panels of the trunk. So, they've effectively damaged my car. I returned to the dealer and asked my salesman, who helped me with the billing discrepancy, if the manager was in. He told me to call Monday when the Service Manger would be in. I've now got a couple days to cool off and think through what I'm asking for, if more than "Fix this." Any suggestions on approaching the manager? Should I ask for more than just having the net installed correctly and fixing any damage from the previous installation? *Six attachment points are installed in the trunk giving two configurations for the cargo net to be attached by the car owner: flat on the floor or vertically dividing the trunk in half. At least four of the connectors were put in wrong, and are clearly a case of sloppy, careless, and rushed work. The flat on the floor configuration has the ends too close together so the net is not taught. For vertial, the high-mounts are mounted almost at the floor, provided a functional quasi-floor mounted use, with the net tilted at about 10-degrees.