To not make this post 10 pages long, I'll just say that a long-running dispute I've had with Chase has gotten to the point where I would like to take my complaint to the next level (lawsuit/arbitration, etc.). This is a dispute purely over a couple hundred dollars in improper finance charges. I have documented 10 people at Chase that have repeatedly screwed up my account and no one at the company seems to have an ounce of competence. This being said, I know I can't just sue them in my local small claims court. I've heard that there are various national consumer groups out there that can help. Does anyone have any suggestions? Thanks everyone.