(If this is the wrong location for this post, please move it to the correct one, thanks.) I've been using DVDEmpire for something like a year now, but not anymore after a recent experience with them. A $50 order of mine was shipped via USPS on December 13th. Three weeks later the order hasn't come, and I've finally had enough free time to write to DVDEmpire about the matter (I've been working 7 day weeks/12 hour days for the last two weeks). So I informed DVDEmpire though email that I haven't received my order and ask that they resend it. They respond by saying that they won't send a new one until a poster inspector comes to investigate the matter here in Philadelphia. I've been buying things online since '98, and whenever something was lost in the mail, online companies resent the order no questions asked. DVDEmpire obviously has no intention of resending the order. They claim that the order made it to the post office, and there is no way to prove or disprove that then made it to my house. And what's a postal inspector going to do (assuming that they actually come to investigate the matter)? I've contacted my credit card company and they agree that what DVDEmpire is doing is absurd and have gone ahead and credited me for the order. In theory I could be lying about the whole thing, but obviously my credit card company doesn't think I am, and furthermore, I shouldn't be penalized for USPS's screw up. This is a matter between DVDEmpire and USPS. This is just a warning to anyone else who uses DVDEmpire.