HELP! My Mitsubishi 65" (WS65511) RPTV's Green gun is failing and getting more and more dead spots. GE asks if you can still see a picture, and if so, then it's a cosmetic issue and not covered. The contract says nothing of this sort, but does say "With an ESP, you can be sure that your product is in top operating condition for the length of your contract". I explained this is a display device, it's operation is to display an image, and it is not in top operating condition. They said they will not repair it because it had been deemed a cosmetic issue and is not covered. I did an analogy to a keyboard with several keys not working, just because some keys still work doesn't mean it works. I asked for a supervisor and she said she was one and there is no one else higher I can speak with, I'll have to write them. What can I do to get them to fix it? What resources can I use to help, any advice? A technician came out and removed the lens so we could directly see the tube. There are many small spots that are dark and a couple bigger areas. He said the tube is defective and needs replacement. Not huge, but i get these darker pink spots in the picture and with a green test image up you see little black dots all over what should be solid green. There is no burn in at all, all the working areas are even in brightness, and both the other tubes are perfect. The spots seem to be increasing over the last 6 months. It's always been connected to a $1000 power conditioner so don't even think surge, but the contract says surges are covered anyway. I bought it at The Good Guys and the warranty is by Lyndon-DFS Warranty services. However it's managed by GE Warranty Management, Inc. As some of you know The Good Guys has closed there locations and no longer has retail stores in CA or anywhere else I know of. It was purchased on April 6, 2003 along with the $499.99 5 year service contract. The warranty is still valid, they are just claiming this defect is only comedic.