Doug_Z
Agent
- Joined
- Nov 24, 2002
- Messages
- 38
It's been some time since I posted here. I obtained alot of great information on this site before finally deciding on purchasing the Ultra last December. I have been extremely satisfied with the Ultra. My friend heard my Ultra and was so impressed with SVS that he recently ordered the the 20-39 PC plus. He was wary about purchasing from SVS but I assured him that from my experience and the experiences of other members on this forum that there would no problems.
He just opened the box and discovered that the driver had pulled away from the wood baffle board.The screws had pulled loose and pieces of wood were on the tips of the screws.I was shocked when he told me this.Unfortunately this happened Friday and SVS is closed after 8pm. He has left a message with Eric but is obviously upset. He's questioning the quality of SVS since all he saw was 8 self tapping screws and couldn't believe that was all that was securing the driver. My Ultra has a hard rubber ring around the outside of the suspension which appears to re-enforce the suspension of the driver. He says there was no rubber ring on his 20-39.
I told him SVS would make this right but I'm embarrased because I assured him SVS quality was among the best and he's upset because he's got to re-ship the Sub and is now questioning SVS's quality. The sub does have the inspection sticker and has the same inspector initials as my sub.
Has anyone else had this problem with an SVS sub? Did someone forget to put the rubber support ring on or does the 20-39 not have a support ring. As I said my Ultra has one but the driver is much heavier in that sub. It just doesn't make sense that SVS shipped a sub that was inspected......but was so poorly mounted that the driver tore away from the wood.............................
He just opened the box and discovered that the driver had pulled away from the wood baffle board.The screws had pulled loose and pieces of wood were on the tips of the screws.I was shocked when he told me this.Unfortunately this happened Friday and SVS is closed after 8pm. He has left a message with Eric but is obviously upset. He's questioning the quality of SVS since all he saw was 8 self tapping screws and couldn't believe that was all that was securing the driver. My Ultra has a hard rubber ring around the outside of the suspension which appears to re-enforce the suspension of the driver. He says there was no rubber ring on his 20-39.
I told him SVS would make this right but I'm embarrased because I assured him SVS quality was among the best and he's upset because he's got to re-ship the Sub and is now questioning SVS's quality. The sub does have the inspection sticker and has the same inspector initials as my sub.
Has anyone else had this problem with an SVS sub? Did someone forget to put the rubber support ring on or does the 20-39 not have a support ring. As I said my Ultra has one but the driver is much heavier in that sub. It just doesn't make sense that SVS shipped a sub that was inspected......but was so poorly mounted that the driver tore away from the wood.............................