Hi Y'all Me and the fiancee are in our new digs in Berkeley and we had an appointment for cable installation between 4-6pm today. I called this morning to ask if I could augment our order with a box for HD, (in NYC, HD does not require a 2nd box, just one specific model) and they said that they couldn't change the order without cancelling the current one and rescheduling til' tom'w as they couldn't contact the installer. They suggested to just ask him if he had the supplemental box in his truck. Fine, I thought. Well 4-6pm came and went and no cable guy and no phone call. My fiancee and I had plans this eve. and we were now getting kind of pressed for time. So at 6:35 I phoned Comcast and was on hold for a bit, then I got a c. service rep and quickly told him what was up. He asked me for my info. and then he told me to hold. I held for 10 minutes!!! Then a new person came on and I had to give my info. AGAIN and she said that they were running behind and he could be there anytime up until 8pm. 1) How did she know he was running behind if they had no way to talk with their installer when in the field and 2) How did she know at all how long it might take him to show? I feel that while I was on hold, they contacted the guy and found out what his situation was. Well anyways, I said that this was unacceptable and since I had been here through the whole installation window and now 45 minutes past, that I deserved some consideration. I said that I needed to cancel and reschedule. She said, "Fine, but if you cancel, the next available appointment is TUESDAY!!!!" Even though they DO install on saturdays. I thought this was very unfair as it was completely their fault and they didn't even have the good customer sevice sense to call me when they were running this late. I told her that I thought that they should cater to ME now and come tomorrow for the installation since I had already wasted one whole afternoon because of their incompetence. She said, "Sorry, we don't have enough installers and there are no appointments until tuesday." I was livid, now. I tried the squeeze play and said that I think I will just cancel the installation altogether because of the terrible customer service this early in the business relationship and just go with DirecTV (who are cheaper anyways) I felt that right away fearing a lost account, she would pull a string and get us an appointment tomorrow or even a month of cable comped or ANYTHING. All she said was, "Well, I'm sorry sir." What crappy customer service. Screw them. We will go with a dish network. With this attitude, it's no WONDER why so many people steal cable. grrrrr........ And you know what? They bloody well charge enough $$$ for cable, hire some more damn installers!