Larry P
Stunt Coordinator
- Joined
- Jan 14, 2002
- Messages
- 186
As you know Gamestop is no longer accepting returns of new games, as discussed here: http://www.hometheaterforum.com/htfo...light=gamestop
Well, I got screwed. I bought a "new" X-box game at my Lake Mary Florida Gamestop, and when I got it home and looked at it, it had scratches all over it. It also had little white fibers all over it, which might mean it was wiped off with something, I assume to get rid of the fingerprints. At Gamestop, they take the last disc out of the case when it is the last copy they have, and they put it behind the counter. I had bought a couple games like this there before, and I had been suspicious, but none were as bad as this thing.
I am not interested in any way in having a used game or DVD in my house, so I tried returning it, but no go. I was made aware of this policy about not being able to return new games. I protested saying that the game was damaged when I received it, and I believe that I strongly hinted at the fact that I thought the game was used. The clerk commented that the disc didn't look "that bad" to him. Another clerk said that I'd be surprised at how scratched up the discs could get in transit (even though there were no broken spindles in the DVD case). Nice try. He said that since I could clearly see that the disc had been taken out of the case when I bought it, that therefore I should have inspected it right there in the store to make sure that the disc looked okay. Unbelievable. He offered me the Six Dollar trade in value for the game, even though I had just bought the game from them five days earlier for $15.99 and I had not played a second of it.
I was just totally shocked that I was being treated like this. Basically I was being treated like anybody who had played the game, and beat it or didn't like it, and was trying to rip them off. This is absolutely the worst experience I have had of any kind at a B&M retailer since I can remember. The clerks showed absolutely no sympathy whatsoever to my receiving an obviously used disc. I just don't see how the disc could have received the scratches if it was new. I had read the above thread before I went there, and I probably should have made them aware of the lawsuit against their company for selling used games as new. I would have liked to put up more of an argument than I did, but it was obvious they just had no interest in refunding my money.
So, needless to say I would advise against anybody buying these games (or anything else) like this. You try to take them at their word that the games aren't used, and then they treat you like total shit when you find out differently. I expect to interact with some of these shady characters when dealing with people on Ebay, but not at a "respected" B&M like this.
I will be emailing their corporate office, for all the good it will do me. However, I just can't see myself shopping at this place again. There are plenty of other places to buy cheap new games these days that are actually new.
Well, I got screwed. I bought a "new" X-box game at my Lake Mary Florida Gamestop, and when I got it home and looked at it, it had scratches all over it. It also had little white fibers all over it, which might mean it was wiped off with something, I assume to get rid of the fingerprints. At Gamestop, they take the last disc out of the case when it is the last copy they have, and they put it behind the counter. I had bought a couple games like this there before, and I had been suspicious, but none were as bad as this thing.
I am not interested in any way in having a used game or DVD in my house, so I tried returning it, but no go. I was made aware of this policy about not being able to return new games. I protested saying that the game was damaged when I received it, and I believe that I strongly hinted at the fact that I thought the game was used. The clerk commented that the disc didn't look "that bad" to him. Another clerk said that I'd be surprised at how scratched up the discs could get in transit (even though there were no broken spindles in the DVD case). Nice try. He said that since I could clearly see that the disc had been taken out of the case when I bought it, that therefore I should have inspected it right there in the store to make sure that the disc looked okay. Unbelievable. He offered me the Six Dollar trade in value for the game, even though I had just bought the game from them five days earlier for $15.99 and I had not played a second of it.
I was just totally shocked that I was being treated like this. Basically I was being treated like anybody who had played the game, and beat it or didn't like it, and was trying to rip them off. This is absolutely the worst experience I have had of any kind at a B&M retailer since I can remember. The clerks showed absolutely no sympathy whatsoever to my receiving an obviously used disc. I just don't see how the disc could have received the scratches if it was new. I had read the above thread before I went there, and I probably should have made them aware of the lawsuit against their company for selling used games as new. I would have liked to put up more of an argument than I did, but it was obvious they just had no interest in refunding my money.
So, needless to say I would advise against anybody buying these games (or anything else) like this. You try to take them at their word that the games aren't used, and then they treat you like total shit when you find out differently. I expect to interact with some of these shady characters when dealing with people on Ebay, but not at a "respected" B&M like this.
I will be emailing their corporate office, for all the good it will do me. However, I just can't see myself shopping at this place again. There are plenty of other places to buy cheap new games these days that are actually new.
