Funny story re:Universal customer service....

Discussion in 'DVD' started by todd s, Jun 20, 2003.

  1. todd s

    todd s Lead Actor

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    I contacted Universal home video customer service in regards to see if the Little Rascals movie from 1994 will be rereleased. They released 2 different versions. One with 5.1 and the other dts. So at first they had no idea what I was talking about. She told me that they only had it available on vhs. I said I know, but that it used to be on dvd. She put me on hold and transferred me to someone else. The new csr started questioning where I saw it and what people did I know who owned it. I started to realize she thought I was talking about a bootleg. I immediately told her that this was a legit release and that it was reputable places that had sold it. And that those places said the disc is on moratorium. She insisted that their is no such item. She told me one of her sources was the www.imdb.com After a few minutes I gave up. She took my info and would contact Universal in LA (they are in Texas).
    I felt like I was being interogated. It was rather uncomfortable. [​IMG]
     
  2. Gordon McMurphy

    Gordon McMurphy Producer

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    The arrogance! [​IMG]

    You - the customer are semi-interrogated by some dozey old bint about a proposed bootleg DVD? I wouldn't have stood for that! [​IMG]

    How could she not know about the DVD's status? Idiots nowadays.


    Gordy
     
  3. Brandon Conway

    Brandon Conway captveg

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  4. David Lambert

    David Lambert Executive Producer

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    Maybe it would help you guys understand the CSRs' position a bit better if I explained something:

    Universal's media system, which I presume is the same one used for retailers as it is by the CSRs, does not show that an OOP title ever existed. Unlike other studios' systems, which continue to list a title but show the "dead" status of it, Universal's system actually seems to wipe it out and it looks like it never existed.

    Currently, since the new version of Scarface hasn't been added yet, there is nothing to indicate that Scarface has ever been out on DVD. All it says is "This title is currently not available on DVD or VHS." So, unless the CSR had personal experience that let them know otherwise, they would probably tell you that no legit version of it was ever released as well.

    It's not their fault, it's the way the system is designed.


    OTOH, it IS their fault if they missed an IMDB entry that proved otherwise. Wanna bet that they didn't actually check the IMDB, but instead substituted the name "IMDB" in place of saying "our internal system"?

    Why do that, you ask? Well, it probably worked before on some rube, so they tried it again on you. It might sound more impressive or authoritive to some. Whatever.
     
  5. todd s

    todd s Lead Actor

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    The worse thing about it was that she kept asking me what individuals I knew that had it and what businesses might be selling it. I could see them threatening somebody with criminal charges before they realized their mistake.
     

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