Floyd Norman: An Animated Life - legendary Disney animator (1 Viewer)

[Mike Frezon]

I'm not the one who reached out to the production team. But I haven't heard yet that they've responded to us.

 

[Jake Lipson]

Initially I wasn't sure if they just didn't understand that it was against the policy

I am projecting here and don't want to put words in anybody's mouth. However, I suspect that they signed up for the forum without actually taking time to read the rules in detail. Once they knew via you and Josh the forum, they probably just thought, "Ooohhh, we'll sign up and see if we can sell even more." They also mentioned the autographed copies for $66, which I hadn't because I didn't know about those. I don't think they had a genuine interest in being part of the community, which is unfortunate, but would explain if they didn't bother to read the rules.

I'd be surprised if they responded to the moderators' outreach, especially now that Rodney tells us they're sold out, but I would love to be wrong.

I still don't get why they haven't updated the Facebook or Twitter pages for the movie to reflect the sellout.

 

[Jake Lipson]

I guess I live on the wrong coast for quick delivery.

It ships out from NY so might take a little longer to get to LA, but I'd be very surprised if you don't get it within the next day or two.

 

[Mike Frezon]

They also mentioned the autographed copies for $66, which I hadn't because I didn't know about those.

Right. No one did. Because they weren't listed on their website.

We only knew about them because they hawked them here. IIRC, they said you had to e-mail them "special" to order an autographed copy. Cynical me wonders if they may have pulled from their stock of un-signed copies to make a few more bucks once they saw business take off due to the sudden interest. I have NO WAY of knowing that to be true--since they didn't ask permission to sell the product here. It is likely a reach on my part...but it could al be sorted out if they opened communications with us.

 

[David Norman]

I agree with the part about them not really taking the time read the Policies.

I guess I'm more hopeful it was more innocent than just an attempt just to sell more discs esp since they really had so few anyway.

I'm more thinking an intern or marketing person that was manning the ship on the weekend noticed they suddenly got 1000% spike in orders over a normal weekend from the same place and maybe got a little excited to see where it was coming from.

Maybe once the Technical People hear about it something more interesting will happen.

 

[Jake Lipson]

IIRC, they said you had to e-mail them "special" to order an autographed copy.

Yes, and you had to order it "twice" because they claimed the website wasn't set up to distinguish a "plain" order from a "signed" one. When I pointed out that $66 was expensive for an autograph, they claimed they didn't want to pay to have the website redesigned, so charging for two was the only way they could sell autographed ones even though "we would love to charge less."

That of course is total crap (PayPal, which is their checkout process anyway, will process whatever the amount of money is, and if you have to email them anyway to special order it, it shouldn't be that difficult for them to accept direct payment of $X from a buyer for the autographs without it having to be $66.) When I pointed this out to them, they claimed they were understaffed to use PayPal the way I was suggesting, which, again, is probably BS.

This, to me, proved more than anything that they were just here to make a buck. It's their right to price their product however thy see fit, but they should've jut said "Autographed copies are $66" instead of "We'd love to charge less but we can't make the website work another way," which is the gist of what they were trying to say.

 

[Mike Frezon]

Maybe once the Technical People hear about it something more interesting will happen.

That could be a great outcome!

 

[Jake Lipson]

That could be a great outcome!

Agreed. Let's hope.

Plus maybe, if David's right and the people at the top haven't heard about it yet, they might decide to offer me a commission for my post causing the spike with all of your sales. That's not why I posted about it here, but I would take it if they offered me one.

 

[Sam Posten]

I'm not the one who reached out to the production team. But I haven't heard yet that they've responded to us.

I was. I reached out to them and explained the rules and pointed them to the owners should they be interested in becoming advertisers.

Just so we are clear, as Mike said we did not ban them and we'd welcome them to continue to post behind the scenes details and answer questions just like any other user without having to become advertisers, as long as they are not hawking disks with every post =)

And this situation happens a LOT. We have a process in place for dealing with it and making the same outreach goes out when it happens, and rarely get any interest back. Which is a shame, cause many of these instances could really engage and build interest without being overtly sales heavy.

And you CAN get exposure on HTF by sending out press releases (which our reviewers and mods are way on top of!) for coverage including reviews, interviews and other ways to build interest and excitement. All without paying a dime. Check out these recent examples of non review based interest building:
https://www.hometheaterforum.com/co...thryn-beaumont-disneys-peter-pan-1953.357523/
https://www.hometheaterforum.com/co...claren-annihilation-stunt-coordinator.357522/
https://www.hometheaterforum.com/co...hael-gross-tremors-a-cold-day-in-hell.357202/

@Neil Middlemiss is KILLING it with these interviews, and other HTF reviewers like @Todd Erwin have done great ones in the past too.

What we don't allow is what happened here. Which is the companies to either start their own new threads or bandwagon on organic threads started by fans, without prior approval by the owners. I hope you guys understand why we do that. HTF has costs just like any other business, and its by our sponsors support that the servers keep running. =)

 

["Floyd Norman" Bluray]

Hello!

We placed a very sincere thank you to those on this board that supported our indie title last weekend. We joined this site, simply to say "thanks!". We're a small team that loves our audience and film-goers!

The posting was sincere. And we continue to be thankful to those who promoted the title and purchased. We apologize if we broke any rules of the board. Our intention was simply to say thank you.

We did receive an email from a moderator, unaware there was a need to respond to that email. Thank you for advising us of the terms of the site. We simply came to say thanks earlier in the week.

We had mentioned having a handful of Blu-rays that are autographed. We very rarely, if at all, offer these to the public -- having extended that offering only a few times on our social media pages over the last year. We were unaware, at the time, that this broke any board rules. Again, we apologize for that.

A member on this board had asked us to change how we would process an order for an autographed copy through our site. As the social media liaisons for our team, we can only explain how our machine is built. Though we have no control over the machine itself. Our explanation of our in-house limitations and how we choose to handle our orders did not satisfy this board member. There was a polite exchange, though we felt like we had been put in a defensive posture to explain how our small shop works. We thought we were extending a rare, cool bonus to some Floyd Norman fans interested in an autographed copy. In the end, we opted to pull the mention of that sale as we could not fix or address the board member's request as we are the social media reps. Given this board's rules (that we have since learned) it was appropriate to remove the mention.

Again, we truly are thankful to those who mentioned and supported our movie through this board. That was our one and only reason to say a hello. Our very small team champions the same goals and practices as Mr. Norman himself; we celebrate and love movies and art while connecting with great people -- such as yourselves.

 

[Dick]

If anyone out there wants an opened copy of this, PM me.

 

["Floyd Norman" Bluray]

Hello Rodney. We had reached out by email to confirm your name/address. Our office did not receive a response from you, which delayed the completion of your purchase within our last lot of 50. That said, we have found a way to have a copy set aside for you if you wish to re-order. Please provide your full name along with your business name, as well as a specific suite. Your purchase noted a range of suites.

Please note, per our website, orders ship within 3-5 business days of when you order. If mailing addresses are incomplete are appear unusual we will reach out to confirm -- as we did in your case.

Thank you!

 

["Floyd Norman" Bluray]

Well that is strange, seems they didn't process the orders by date. According to my emailed receipt from PayPal, I put in my order in at Jun 2, 2018 22:56:42 CDT.

Oh well, It's not worth stressing over. I have quite a few blu-rays from my Kino Sale order to watch, and I can always get the documentary on Netflix if I get a hankering to. I'm just glad that so many people are interested in Floyd Norman's life story.

Hello Rodney. We had reached out by email to confirm your name/address. Our office did not receive a response from you, which delayed the completion of your purchase within our last lot of 50. That said, we have found a way to have a copy set aside for you if you wish to re-order. Please provide your full name along with your business name, as well as a specific suite. Your purchase noted a range of suites.

Please note, per our website, orders ship within 3-5 business days of when you order. If mailing addresses are incomplete or appear unusual (a range of suites instead of one for instance) we will reach out to confirm to prevent an incorrect mailing -- as we did in your case.

Thank you!

 

[David Norman]

Hello Rodney. We had reached out by email to confirm your name/address. Our office did not receive a response from you, which delayed the completion of your purchase within our last lot of 50. That said, we have found a way to have a copy set aside for you if you wish to re-order. Please provide your full name along with your business name, as well as a specific suite. Your purchase noted a range of suites.

Please note, per our website, orders ship within 3-5 business days of when you order. If mailing addresses are incomplete or appear unusual (a range of suites instead of one for instance) we will reach out to confirm to prevent an incorrect mailing -- as we did in your case.

Thank you!

This is pretty nice thing to do in any case. I hope Rodney sees this soon and can grab a copy.
I also hope that if you guys make another print run you will post it here and I'm sure the word will get around to various Collectors forums pretty quickly that it is available.

I do have a question distantly related -- what are the typical print runs for a project like this?
Are there other similar Movie/Production related projects out there now or upcoming

 

[Jake Lipson]

A member on this board had asked us to change how we would process an order for an autographed copy through our site. Our explanation of our in-house limitations and how we choose to handle our orders did not satisfy the board member. There was a polite exchange, though we felt like we had been put in a defensive posture to explain how our small shop works. We thought we were extending a rare and nice bonus to some Floyd Norman fans. In the end, we opted to pull the mention of the sale. As was appropriate anyway, given your board's rules that we have since learned.

I would like to clarify my intentions here, since it seems that you did not understand them.

Your initial post said that you would "love to charge less" for the autographs. I was simply pointing out that through Paypal, any amount of money can be exchanged. I did not intend to make you feel the need to defend your position. The product is yours to sell at any price you wish. I was simply pointing out that PayPal can process payment other than the way you set it up, because you yourselves said you would "love to charge less." I was trying to be helpful, not to cause you to feel cornered.

 

["Floyd Norman" Bluray]

I would like to clarify my intentions here, since it seems that you did not understand them.

Your initial post said that you would "love to charge less" for the autographs. I was simply pointing out that through Paypal, any amount of money can be exchanged. I did not intend to make you feel the need to defend your position. The product is yours to sell at any price you wish. I was simply pointing out that PayPal can process payment other than the way you set it up, because you yourselves said you would "love to charge less." I was trying to be helpful, not to cause you to feel cornered.

We appreciate all of your inquiries earlier in the week. As you saw, we were always happy to answer any question. As we are the social media team (and only represent sales in a minor capacity -- when we are asked to) we don't have any say on the mechanics of our website and how sales are performed. We can only be messengers of how things are performed. We certainly pass audience and fan commentary to our sales team for their further consideration. That said, as we are the social media team, our answers did not appear to satisfy your question and suggestions. So we opted to pull the limited autograph sale before any copies were sold. This was done purely to prevent any problems with our sales team, as you raised a point that we couldn't fix or address as the social media reps. Our thanks for your previous inquiries and our sales team is aware if there were to ever be a future limited autograph offering on other sites.

 

["Floyd Norman" Bluray]

This is pretty nice thing to do in any case. I hope Rodney sees this soon and can grab a copy.
I also hope that if you guys make another print run you will post it here and I'm sure the word will get around to various Collectors forums pretty quickly that it is available.

I do have a question distantly related -- what are the typical print runs for a project like this?
Are there other similar Movie/Production related projects out there now or upcoming

As the social media team, we are not privy to information regarding print-runs.

 

[Jake Lipson]

That's fair.

I can't speak to anyone else here who may be interested in autographs, but my purchase of an unsigned copy was already completed and on the way to me by the time you came here, since I'm the one who started this thread in the first place. So I was never actually looking to purchase another one.

However, I love Floyd's work and love the doc, so I have a vested interest in sharing the documentary with others and merely wanted to make people aware of it here, which is why I started the thread.

 

[Sam Posten]

Welcome back @"Floyd Norman" Bluray social media team. Understand the confusion. You can see a full list of our rules (always linked in my signature, below) but the core ones we need you to be aware of are:

6. No dealers or promotions. If you want to advertise something on HTF, we would be delighted to talk to you about it. Please email advertising 'at' hometheaterforum.com for our rate card or details on becoming a Sponsor. But if you have joined HTF under the impression that it's an opportunity to promote something at no charge -- whether it's a product, a website or your own personal blog -- please think again. Unless you have explicit prior permission from the owners of HTF, you may not post links or any other type of promotion anywhere on this forum. Promotion takes many forms, but it's like pornography; we all know it when we see it. The following is a list of the kinds of things we don't permit; it isn't meant to be exhaustive, and just because something isn't on the list doesn't mean we'll allow it:

1. a. Dealer advertisements
2. b. Referrals to e-commerce sites
3. c. Links promoting a personal for-profit website
4. d. Links by staff affiliated with other DVD review sites to their reviews elsewhere (again, this will be permitted with prior permission from HTF's owners)
5. e. Links to eBay or any other auction site
6. f. Referrals to ebates or any similar site
7. g. Links to personal items for sale (except in the designated areas). We don't want to prevent all links to other sites, but please use good judgment. References to information relevant to an ongoing discussion are helpful and appreciated. Using HTF to promote another site is not.

 

["Floyd Norman" Bluray]

That's fair.

I can't speak to anyone else here who may be interested in autographs, but my purchase of an unsigned copy was already completed and on the way to me by the time you came here, since I'm the one who started this thread in the first place. So I was never actually looking to purchase another one.

However, I love Floyd's work and love the doc, so I have a vested interest in sharing the documentary with others and merely wanted to make people aware of it here, which is why I started the thread.

And that's why we joined the board -- to thank YOU and those who got the word out. As we're the "little engine that could", the steam that gets us over the mountain are fans like yourself. We're grateful to you and other fans that are moved by Floyd's story and care enough to mention it to the masses.