Went to watch my UV copy of The Huntsman: Winter's War on FandangoNow, which showed that I had UHD access for this title (I was curious how it fared when compared to the UHD disc). What a disaster! Although I can watch in UHD, the soundtrack that accompanies the film was for Luc Besson's Lucy. When I called their customer service, the initial response was "Well, you didn't purchase this from us, so you will have to contact UV about the issue you are having." I spent the next five minutes trying to explain to her that this is an issue on FandangoNow's side as there is apparently something wrong with their file for this movie, got nowhere, and then asked for a supervisor. Was placed on hold for several minutes, then was told by the same customer service agent "We checked the movie, and there is nothing wrong with the audio." I asked her if she played further than the Universal logo, and asked her if the music that accompanied the logo was the Universal fanfare or not (The Huntsman doesn't use the fanfare), she said she wasn't sure, but she would go check again. She came back and agreed that there is an audio issue with the title, apologized for her initial attitude, said she would file an escalation report on the title, and issue me a free rental coupon. But this isn't the first time I've received that kind of attitude from FN, and that is one of the reasons why I prefer discs, because if there is an issue with my physical disc, I can either return it to the store during the exchange period or contact the studio's customer service department for a replacement.