Exchange unopened Full Screen for Widescreen DVD? (1 Viewer)

[Paul Hillenbrand]

One of my birthday presents was a Full Screen DVD version of "The Terminal" and I was wondering if there are any stores out there that would exchange an unopened Full Screen version for a Widescreen version of the same title without any hassles.

Paul

 

[Bill Williams]

I know Wal-Mart is able to do it. When I picked up my DVD of "Schindler's List" when it came out, I had inadvertently picked up the foolscreen version, but I was able to return it and exchange it for the widescreen version. No problem whatsoever!

 

[Paul McElligott]

Considering that it was a present, I don't see why there should be any problem at all.

 

[Brian McHale]

Just about any store will take an unopened disc for either a refund or a store credit. For as much crap as Wal-Mart takes on these forums for some of their policies, their customer service is excellent. I'm sure they would allow you to make that exchange.

 

[Paul Hillenbrand]

Well, I took it to Wal-Mart, told them I wanted to exchange the Full Screen "The Terminal" for the Widescreen version and they gave me a credit with no receipt.

The only problem I had was that when I went to buy "The Terminal" in Widescreen, I found that they only stocked the Fullscreen version.

The manager said that when DVD's like "The Terminal" come in, Wall-Mart usually gets a first shipment of both kinds to satisfy some, but then every future shipment is just Full Screen.

Can't get my money from the credit because I didn't have the receipt. So live and learn.

FYI - Target said: Recently, they now only stock the Full Frame versions of many movies.

Paul

 

[Mark Bendiksen]

"Satisfy some", huh? Figures. :frowning:

 

[svenge]

Once I bought the Wal-Mart exclusive "Field of Dreams" Anniversary Edition with the bonus 3rd disc shrinkwrapped on the outside (they only carried the Full-Screen version of the film at the time, lucky to find it at all) and then exchanged the still-shrinkwrapped FS main feature at Best Buy for a widescreen one... I know it's kinda iffy ethically, but there was no other way for me to get the 3-disc set in WS...

 

[Leo Kerr]

The closest I've done was I inadvertantly (yes, unfortunately) picked up the fool-screen CASPER when it came out. When I was about to break the shrink-wrap on it, I saw the dreaded words. I had the receipt; I had an unopened disc, but it was officially past Best Buy's return period.

Fortunately, the guy I talked to was okay about it; particularly since I had the receipt, I had the unopened disc, and I wanted the same title.

Leo

 

[Mark_TS]

well, look at the bright side: you have credit for some other future WS purchase at WMs usually lower prices.

 

[DonRoeber]

I've swapped fullscreen for widescreen before at Best Buy with no problems.

 

[Paul Hillenbrand]

svenge wrote:


Before I took the disk to Wal-Mart, I first went to Best Buy.

The lady at the Return & Exchange desk asked me for the receipt and I told her it was a gift and I just wanted to exchange it for the widescreen version. She told me if it was purchased at a Best Buy, there should be a label that Best Buy sticks on each case wrapper and even if it was peeled off, it should leave a mark.

She said that Best Buy's policy is not to exchange anything, especially DVD's if the customer can't prove it was purchased there.

So, I believe you two really lucked out!

Paul