ebay's fraud insurance is a lie! (1 Viewer)

[Marius_B]

Suure, they offer fraud insurance, but just try to collect it after getting ripped off by a thieving seller and see how easy it is to get your money. Let me tell you my story.

So I've been cheated by a seller and I filed a fraud claim where I'm entitled to getting $150 back from ebay.

First, I had to file a claim 30 and 60 days of auction close.
Then, I had to file another claim between 60 and 90 days of auction close.
After receiving a confirmation email on 26th (about a week after I faxed them the form). I thought I'd hear back from them when they're done with their research and wish to inform me of the outcome, but no.

Then, on July 4th at 3:02 am! (Friday) they sent me an email asking for information I already provided them, and say that I must respond within 72 hours or my claim will be denied! They give me until 3:02 am on Monday to respond to an email sent to my work address (ends with .com)! They sent me the email at 3 am of the first day of a 3-day weekend!!

That really looks bad. That looks to me like a deliberate attempt to swindle their way out of making the payment. So I've been tricked out of getting my money back. First a thieving seller and now ebay itself.

I wish to warn people not to take their insurance program seriously.

Marius

 

[brentl]

Have you got any lawyer friends??

This sounds VERY deliberate to me!

While it's only $150, it's your money and Ebay won't rush to pay you back!

I hope you fight them.

Brent

 

[Chris Lockwood]

How did you pay? If you used a credit card, I'd go thru their dispute process instead of ebay's.

Ebay has to make it a pain, or a lot more people would try to get refunds, even some who received the item. Remember ebay is not the one that has your $150. The emails you got might have been from an automated system.

 

[James T]

Get the FBI involved(the actual auction, not the eBay insurance thing). They take these internet fraud cases seriously. Also, if you paid with a money order or cheque and any other form of payment through your post office, then claim mail fraud with them.

Tough breaks for you. Hope it all works out.

 

[Gregg Shiu]

I have a similar case, where I purchased an OOP dvd via PayPal about 3 weeks ago, and the seller hasn't responded to any (except one threatening email) messages. I checked his feedback, and the only reason I won't leave bad feedback is I'm afraid he'll leave negative feedback in retaliation and not send my DVD. Is there anything I should do? James T, getting the FBI involved sounds intriguing, but is it time-consuming and/or expensive? Please help!

 

[Philip_G]

the FBI has a website specifically for reporting internet fraud. They'll forward it to your local PD probably first.. but they do help as much as they can. Report it for sure. A friendly call from the FBI should wake anyone up

http://www1.ifccfbi.gov/index.asp

 

[BillFank]

"Arguing on the internet is like competing in the Special Olympics. Even if you win, you're still retarded."


Gregg, You should find a different analogy. I have a son who is mentally retarded and this program gives him a chance to compete. Unfortunateley, not everyone is as bright and capable as yourself. Special olympics really has little to do with competition.

 

[Gregg Shiu]

Sorry if it offended you, it's an internet quote seen in plenty of sigs. Changed it for you though.

 

[Scott Strang]

Speaking of fraud, that guy that sells "information" on how to "free" electronics keeps popping up under different names. The thread seems to stay open for at least a few hours then turns into an "invalid item."