DVD/CD legal question

Discussion in 'Archived Threads 2001-2004' started by Mike Broadman, Nov 13, 2002.

  1. Mike Broadman

    Mike Broadman Producer

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    Hi, here is something that is puzzling me:

    I tried to return DVD at Best Buy that wasn't defective and I opened it. They told me that they are not allowed to do this because of a federal law against it. However, someone else I know was able to return opened, non-defective CDs to Strawberries with no questions asked. How is this possible?
     
  2. Jeff Kleist

    Jeff Kleist Executive Producer

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  3. Mike Broadman

    Mike Broadman Producer

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    This was told to me by both the guy at the door (with whom one has to check the merchandise being returned) and the customer service rep with whom I've dealt with before. Sadly, I know the staff there pretty well, and this guy isn't clueless.
     
  4. Jeff Kleist

    Jeff Kleist Executive Producer

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    Yes he is if he thinks there's a federal law that they can't do defective exchanges. If you are exchanging for same-title there should be NO issues with you doing a return at virtually any store

    Computer games can ONLY be excahnged for same-title once opened because they assume you just copied it and are trying to double dip. But that's not LAW, just industry policy.
     
  5. Chris Xolotl

    Chris Xolotl Second Unit

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    You open it. It's not defective. Too bad.

    It's up to the store's discretion whether to take it back or not.

    There might be a policy; but a Federal law... hmmm.
     
  6. Jeff Ulmer

    Jeff Ulmer Producer

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    There is no law, but the store isn't obligated to take it back if it isn't defective and you've opened it.

    If they were there would be a thriving free rental business.
     
  7. Jeff Kleist

    Jeff Kleist Executive Producer

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    I missed the non-defective part

    If you just didn't like it, that's your problem, sorry. I used to work at Tower, where they have a "if you don't like it" policy, which people abused to no end. Especially the people that went and bought porn and brought it back unrewound and said they didn't like it all, and then claim that they didn't have a porn rental shop nearby, they tried to use us as one (BTW, there was a video store that did 5 day porn rentals on their huge collection 300ft from the store)

    We finally got a "Final return" stamp. You'd better like item #3 because that's it
     
  8. Vince Maskeeper

    Vince Maskeeper Producer

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    Store policy, yes. Federal law? No.

    -V
     
  9. Mike Broadman

    Mike Broadman Producer

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    Well, if it were just a store policy, then there wouldn't be a problem. But they were adamant that it was law. So you guys are saying they lied. Hmm.
    By the way, I was trying to exchange the Star Trek season 5 set for another one with the bonus DVD. [​IMG]
     
  10. Scott Kimball

    Scott Kimball Screenwriter

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  11. Mike Broadman

    Mike Broadman Producer

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