DVD/CD legal question (1 Viewer)

[Mike Broadman]

Hi, here is something that is puzzling me:

I tried to return DVD at Best Buy that wasn't defective and I opened it. They told me that they are not allowed to do this because of a federal law against it. However, someone else I know was able to return opened, non-defective CDs to Strawberries with no questions asked. How is this possible?

 

[Jeff Kleist]

tried to return DVD at Best Buy that wasn't defective and I opened it. They told me that they are not allowed to do this because of a federal law against it

Hahahahah, no. Just a clueless person at the desk, you should demand to speak to the manager

 

[Mike Broadman]

This was told to me by both the guy at the door (with whom one has to check the merchandise being returned) and the customer service rep with whom I've dealt with before. Sadly, I know the staff there pretty well, and this guy isn't clueless.

 

[Jeff Kleist]

Yes he is if he thinks there's a federal law that they can't do defective exchanges. If you are exchanging for same-title there should be NO issues with you doing a return at virtually any store

Computer games can ONLY be excahnged for same-title once opened because they assume you just copied it and are trying to double dip. But that's not LAW, just industry policy.

 

[Chris Xolotl]

You open it. It's not defective. Too bad.

It's up to the store's discretion whether to take it back or not.

There might be a policy; but a Federal law... hmmm.

 

[Jeff Ulmer]

There is no law, but the store isn't obligated to take it back if it isn't defective and you've opened it.

If they were there would be a thriving free rental business.

 

[Jeff Kleist]

I missed the non-defective part

If you just didn't like it, that's your problem, sorry. I used to work at Tower, where they have a "if you don't like it" policy, which people abused to no end. Especially the people that went and bought porn and brought it back unrewound and said they didn't like it all, and then claim that they didn't have a porn rental shop nearby, they tried to use us as one (BTW, there was a video store that did 5 day porn rentals on their huge collection 300ft from the store)

We finally got a "Final return" stamp. You'd better like item #3 because that's it

 

[Vince Maskeeper]

Store policy, yes. Federal law? No.

-V

 

[Mike Broadman]

Well, if it were just a store policy, then there wouldn't be a problem. But they were adamant that it was law. So you guys are saying they lied. Hmm.
By the way, I was trying to exchange the Star Trek season 5 set for another one with the bonus DVD.

 

[Scott Kimball]

Well, if it were just a store policy, then there wouldn't be a problem. But they were adamant that it was law. So you guys are saying they lied. Hmm.

By the way, I was trying to exchange the Star Trek season 5 set for another one with the bonus DVD.

More likely, they are misinformed. This is a POLICY issue, not a LAW.

However, in your case of ST:TNG, if the packaging stated that it included the bonus DVD, and it wasn't there, then you have a "defective package." If that's the case, I would INSIST on a replacement. If you used a credit card for the purchase, you could go so far as to have the card issuer refuse payment and credit your account. This normally encourages a retailer to do the right thing...

If the package you purchased DIDN'T mention the bonus DVD, then I think you're out of luck. Frankly, there's not much of interest on the bonus disk anyway.

-Scott

 

[Mike Broadman]

If the package you purchased DIDN'T mention the bonus DVD, then I think you're out of luck. Frankly, there's not much of interest on the bonus disk anyway.

No, it didn't mention it. The store got the ones without the bonus disc first, which I bought on the day it came out, then a couple of days later had sets with the disc. I normally don't rush out to get things on release date, but they have a tendency to run out of Star Trek stuff very quickly. I know the bonus disc isn't that special, but if I could get one, then I would. It's really no big deal.