DVD case contains blank CD-R!

Discussion in 'Archived Threads 2001-2004' started by Kevin P, Jan 25, 2002.

  1. Kevin P

    Kevin P Screenwriter

    Joined:
    Jan 18, 1999
    Messages:
    1,439
    Likes Received:
    0
    A week ago I picked up "'Til There Was You" at Best Buy. Tonight I remove the shrink wrap, and all three security stickers and get the keepcase open, and what do I find inside? A PNY Technologies 80-minute blank CD-R!
    There is no insert in the keepcase either.
    At first I thought maybe someone stole the disc out of the case and re-wrapped it, but the security stickers were still in place! Something really whacked out must have happened at the packaging plant. But how the heck would a blank CD-R get into a case meant for a DVD??
    I guess I'm going to have to exchange it for another copy, if I can get them to believe me that is...
    KJP
     
  2. Kyle McKnight

    Kyle McKnight Cinematographer

    Joined:
    Mar 8, 2001
    Messages:
    2,504
    Likes Received:
    0
    Kevin....someone must have swapped the disc, re-shrink wrapped it and returned it. The security stickers on DVD's can easily be removed and reattatched. I work at GameStop, and all our display products are empty. We simply peel off the security stickers, store the disc in a locked cabinet in the back, replace the stickers, wrap and display as a "cover box". When someone wants to buy it, and we don't have any extra copies, we just reverse the process.
     
  3. RobR

    RobR Second Unit

    Joined:
    Sep 24, 2000
    Messages:
    275
    Likes Received:
    0
    Some manufacturers shrink-wrap their DVDs with a studio-embossed wrap. How easy or difficult would it be for someone to recreate such an embossed shrink-wrap?
     
  4. Kevin P

    Kevin P Screenwriter

    Joined:
    Jan 18, 1999
    Messages:
    1,439
    Likes Received:
    0
     
  5. RobR

    RobR Second Unit

    Joined:
    Sep 24, 2000
    Messages:
    275
    Likes Received:
    0
    You're right. Paramount does not use embossed shrink wrap. I recall seeing it on certain Columbia titles though.
     
  6. Lance Nichols

    Lance Nichols Supporting Actor

    Joined:
    Dec 29, 1998
    Messages:
    726
    Likes Received:
    0
     
  7. Kevin P

    Kevin P Screenwriter

    Joined:
    Jan 18, 1999
    Messages:
    1,439
    Likes Received:
    0
    Well, I tried exchanging the disc, and the drone at customer service simply told me that I'd have to contact Paramount and deal with them on this, since he seemed to think it was a packaging snafu.

    I went onto Paramount's website and the email links don't work, and I couldn't find a phone number. Does anyone have any suggestions?

    Thanks... KJP
     
  8. Kyle McKnight

    Kyle McKnight Cinematographer

    Joined:
    Mar 8, 2001
    Messages:
    2,504
    Likes Received:
    0
    Kevin, don't listen to him. Go over his head. Ask when the store manager will be in. Only speak to him. If he tells you know, get the name & number of the general manager. If it was a packaging fuck up (ya right) then Best Buy is still responsible for it.
     
  9. Martin G

    Martin G Second Unit

    Joined:
    Jul 19, 2001
    Messages:
    336
    Likes Received:
    0
    Just be really firm and act really annoyed. If you make the manager feel uncomfortable enough he will take the disk back. Just be sure not to get violent or too nasty.
     
  10. MattB

    MattB Auditioning

    Joined:
    Feb 10, 1999
    Messages:
    6
    Likes Received:
    0
    This is so freaky...

    I had the same thing happen to me Kevin!

    I picked up the Twin Peaks set from Wal-Mart last night.

    It too was all shrink wrapped, but didn't have any security tags. Imagine my surprise when I open it up at home and find four PNY CD-Rs in there.

    I was furious and stormed back to Wal-Mart.

    I didn't want to confuse the poor Customer Service woman, so I just told her that I wanted a new set because this one "had the wrong discs". Got my new set, which I opened up there in front of her. I noticed that the shrink wrap was a lot heavier on the "new" set. Obviously somebody must have bought the set, swapped the DVDs, re shrink wrapped it and returned it. How LOW is that!??

    I'm just glad that I didn't get any problems when I got my new copy. I mean, if confronted how would you prove that it wasn't YOU who swapped them.

    Are we to expect a wave of this type of crime now?

    Oh, I'm really not having much luck with buying DVDs locally lately. Last week I had to return a copy of Courage under Fire that I had bought at K-Mart. It came with a blank DVD. But at least it wasn't a CD-R, so in that case it was more like a manufacturing mistake.

    Matt
     
  11. Yohan Pamudji

    Yohan Pamudji Second Unit

    Joined:
    Apr 3, 2001
    Messages:
    491
    Likes Received:
    0
    Wow, everybody needs to read this thread. I used to buy DVDs and sometimes not unwrap them for weeks/months. I quit doing that when I realized that if a disc were loose in the packaging and got scratched up I wouldn't be able to trade it back after 1 month. I suspect many members do what I used to do: leave their DVDs shrinkwrapped for a long time.

    Note to self: definitely open DVD packaging immediately after purchase!
     
  12. Kevin P

    Kevin P Screenwriter

    Joined:
    Jan 18, 1999
    Messages:
    1,439
    Likes Received:
    0
    MattB - where in MA did you pick up your Twin Peaks set? Also, did the replacement set have security stickers on the cases? I'm wondering because I picked up my DVD at the Best Buy in Manchester (at the Mall of NH), not far from MA. I wonder if someone in So. NH/No. MA is buying DVDs at various stores, taking the discs, replacing them with PNY CD-Rs, re-wrapping them and returning them. I think I'm gonna look on EBAY and see if anyone's pawning off Til There Was You and Twin Peaks DVDs without cover art (though they could be scanning and printing new cover art too).
    Yohan - that will be a new policy in my house. All DVDs will be opened and inspected immediately after purchase. And I love your sig! [​IMG]
     
  13. MattB

    MattB Auditioning

    Joined:
    Feb 10, 1999
    Messages:
    6
    Likes Received:
    0
    Kevin,
    It was at the Wal-Mart in Chelmsford.
    So not too far from you.
    We also picked up a few other movies at the same time, I didn't check all of them ... since some were from the bargain bin. $5-8 - not too worried there.
    But the Buffy box set was duely inspected. [​IMG]
    Matt
     

Share This Page