My last 3 trips to Home Depot have been a complete joke. Between horrible customer service, lack of having products in stock and the time it takes to get though the checkout, I'm done. Lowe's is so much better in every aspect it's not even comparable to how horrid Home Depot has gotten.
First: It took over 15 minutes at the checkout for them to find the right price on the sheets of plywood I was buying.
Second: It took over 20 minutes to check out in the garden shop. Very, very poor CS, the guy rung up wrong prices and way over charged me on quantities I was buying. Example; I bought 4 2x2's he charged me for 9. This was just one of many items. The ones I did not catch I had to wait for him to go to the return counter to credit my card. (I waited for a manager to complain to about how bad this experience was.)
Third (today): Their big saw is broken and they have no 5/8" 2'x4' sheets of plywood in stock and I cannot haul 4'x8' sheet of plywood home in my MINI.
Today was it. I'm done with Home Depot FOREVER! From here on out it's Lowe's. Their much less busy, always have the items I want in stock and while it's a bit farther of a drive I won't be wasting time as I seem to do every time I go to Home Depot.
To Home Depot: I give you the one finger salute.
First: It took over 15 minutes at the checkout for them to find the right price on the sheets of plywood I was buying.
Second: It took over 20 minutes to check out in the garden shop. Very, very poor CS, the guy rung up wrong prices and way over charged me on quantities I was buying. Example; I bought 4 2x2's he charged me for 9. This was just one of many items. The ones I did not catch I had to wait for him to go to the return counter to credit my card. (I waited for a manager to complain to about how bad this experience was.)
Third (today): Their big saw is broken and they have no 5/8" 2'x4' sheets of plywood in stock and I cannot haul 4'x8' sheet of plywood home in my MINI.
Today was it. I'm done with Home Depot FOREVER! From here on out it's Lowe's. Their much less busy, always have the items I want in stock and while it's a bit farther of a drive I won't be wasting time as I seem to do every time I go to Home Depot.
To Home Depot: I give you the one finger salute.