...(The senior partner had retired, and apparently he was the one most paranoid about people seeing what he was doing on his PC.) Still, they limited the use to active troubleshooting work, not random snooping, required IT to get the permission of the user (or manager if the user refused and remote access was really necessary) before starting the remote control software, and forbade use of the "stealth" mode of the software - meanining that anytime the software was used a clear warning would appear on the user's screen to tell them that they were being monitored. I know of several other companies with similar rules.
"What did Mr Spock see when he looked in the toilet? The Captain's Log."
Stolen from a BBS in 1985
I know for a fact that in my office, the network people use "PC Anywhere," so they can fix any computer (well, except for actual physical problems) remotely. They can sit in their cubicles and access your computer.
We have a Mac network and use Timbuktu Pro for the same purpose. We only use it for machines in our out-of-state satellite offices because we don't staff computer technicians there and have to troubleshoot everything from Chicago. However, it's true if the firm wanted to fork out the $$$ for an extra 500 copies, we could install it on every machine in our office. It does allow you to see everything a user is doing and we can even take control of that machine. It does notify the remote user if one of us is connected to their machine.
As for monitoring Net usage, each web page accessed is logged, along with the IP address of the user. We are unable to view specific keystroke information entered on those web pages. Our Internet network is split into zones and passes through a firewall. One of the funnier memories I have is when we first gave employees web access. One of our network admins noticed our web connection was being slowed to a crawl. A quick check of the firewall showed three machines in the same zone accessing a web site featuring streaming porn. These three machines were using up 40% of our total bandwidth. The admins blocked access to the site on the firewall and I anxiously awaited a call from any user claiming that their "Internet connection wasn't working."Alas, it never came. I suspect the network admin checked the IP log and knew who the three bandwidth hogs were, but he never revealed them to us, just the zone that they were in.
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