Do scratches on the DVD affect play??

Discussion in 'Archived Threads 2001-2004' started by Larry P, Feb 15, 2002.

  1. Larry P

    Larry P Stunt Coordinator

    Jan 14, 2002
    Likes Received:
    I recieved another DVD through the mail that had come loose inside the keepcase. It really only has one large scratch on it and was marked up by something else which I was able to wipe off.

    I recieved another DVD that had several scratches on it but it plays fine. But I don't have a huge home theater system like most people here so I might be missing some minor glitches.

    Do scratches affect the quality of the DVD? If it doesn't seem to affect it now, will it over time?

    And, I bought it from Deep Discount DVD, just wondering how is their return policy, do they cover the cost of you shipping it back to them?

    Thanks for listening.
  2. Scott Shanks

    Scott Shanks Second Unit

    Mar 10, 2001
    Likes Received:
    Louisville, Ky
    Real Name:
    Scott Shanks
    It really depends on the severity of the scratch and your players sensitivy to scratches.

    I rented a Tarzan DVD from Blockbuster (eek) that was scratched so severely it would not play. But, I have played other discs on my player with minor scratches with no problems.

    I've bought a few discs from DDDVD, but have never had to return anything I already opened.
  3. WesleyHester

    WesleyHester Stunt Coordinator

    Feb 14, 2002
    Likes Received:
    Selma, AL
    Real Name:
    John Hester
    Unfortunately Larry, loose discs in factory sealed cases seem to be found more and more lately. I've seen in mentioned on other forums and I've experienced it myself too many times for my liking.

    I find it more in special edition 2-disc sets. The extra features disc in the back is secure but the movie disc in the front is loose and scatched during transport. I've noticed alot of times there are promotional papers tucked in with most of the loose discs too.

    I've had to return countless discs because of this. I hate it. One time I purchased the Tron special edition at the local Wal-Mart which had about 20-30 copies. I couldn't return the scratched disc until the following day. When I arrived at the store ALL 20-30 copies were gone and I later found out several people had returned their copies too - some multiple times just to find a securely packaged "mint" disc.

    I just got the Atlantis special edition set from Amazon and it had a loose disc. I played the entire movie through with Dolby Digital and then DTS without problems and I've decided not to return it. The scratches (all in one place) look severe to me but both my DVD players handle it and I guess they can both "see through" the scatches and still get the information they need.

    A month or so ago, I returned The French Connection special edition 2-disc set to Wal-Mart 5 times before getting a disc that wasn't scratched AS BAD as the others. It too played through OK.

    I've only had two disc freeze up on me. One was Simon Sez. It appears to not have any scratches but the actual "information layer" underneath the plastic outer layer seems distorted. The other was Mansfield Park. It has what appears to be the "footprint" of the device that handles the disc wafers as they are being manufactured.

    Anyway, be careful ordering 2-disc special editions over the internet and if you can buy it in a store, do the "shake test". (With promotional material inside too though the shake test can sometimes be unreliable).
  4. Jeff Howard

    Jeff Howard Agent

    Feb 6, 2002
    Likes Received:
    If you contact DeepDiscountDvd they will mail you a prepaid shipping label for you to return the dvd.
  5. Ronald Epstein

    Ronald Epstein Founder

    Jul 3, 1997
    Likes Received:
    Real Name:
    Ronald Epstein

    One of the first things I learned about

    DVD is that the content is recorded much

    closer to the disc's surface than a music


    For that reason, DVDs are more highly prone

    to playback problems when scratches are present.
  6. Ike

    Ike Screenwriter

    Jan 14, 2000
    Likes Received:
    Is there a good way to remove scratches?
  7. Kevin McCorry

    Kevin McCorry Stunt Coordinator

    Mar 1, 2000
    Likes Received:
    Ordered the Planet of the Apes TV series from

    Amazon. It arrived with the first disc off its

    hub, floating, and scratched. So, I requested a

    replacement. And it arrived too with the first

    disc as a floater, but somehow it wasn't scratched,

    though disc two has a scratch-like mark around the

    centre hole.

    Saw M*A*S*H Season 1 at the local Zellers. I give

    the two boxes on the shelf the shake test and

    hear multiple discs moving in the cases. Conclusion:

    FOX's multi-disc Alpha case is a dud. To all companies:

    please release TV series with each disc in its own

    Amaray case like A & E does.

    I had more Twilight Zone DVDs arrive as floaters

    than Rod Serling has cigarettes. Those accursed

    Scanavo "grip-of-death" DVD cases whose spindles

    are brittle and prone to breakage, and discs

    floating on those are inevitably scratched.

    All of these discs played fine, although I have a

    R2 Doctor Who- Caves of Androzani disc that arrived

    as a scratched floater and one of the menu options

    doesn't work. That may not be scratch-related,

  8. Adam Lenhardt

    Adam Lenhardt Executive Producer

    Feb 16, 2001
    Likes Received:
    Albany, NY
    It can. I know that when I rent discs from Hollywood Video, half the time I'll have to exchange copies because some asshole scratched it up somewhere down the rental chain. Still, one or two scratches (unless they're somewhat deep) shouldn't affect playback.
  9. David Lambert

    David Lambert Executive Producer

    Aug 3, 2001
    Likes Received:
    Here's what Jim Taylor's "Official DVD FAQ" has to say on the subject:
  10. Craig_T

    Craig_T Second Unit

    Feb 17, 2001
    Likes Received:
    One thing that hasn't been mentioned is that since data is arranged and read circularly on a disc, radial scratches (one between the hub and the rim) will cross more error correction blocks and be LESS harmful than a scratch that is circular and "follows the data."

Share This Page