I purchased an NAD T762 from them. Just as I realized they weren't legit (from other threads), I tried to cancel my order. My order had already shipped (they gave me the tracking # - it had shipped). It came today. I called them to send it back. They told me it would be a 15% restocking fee. I said that I didn't open it. They didn't care. Their website says: "Refund returns are subject to a 15% restocking fee, depending on the condition of the return, shipping is not refundable." Well, the condition of my T762 is perfect since I didn't open it. They don't care. The reason I am returning it (besides that they aren't legit and I can get it for a few dollars more from an authorized dealer) is that the T762 is reported to make a popping sound with certain satellite receivers. Mine is one of them. Since I will be charged the restocking fee either way, I am going to open it up. Maybe I'll get lucky and it will work ok. The only way I won't get the restocking fee is to buy something else from them. Ick. I should have done more research first.