I need to vent so you are the victems of my horror story. Being sick of cable and thier horrible customer service record (Cablevision NYC, it doesnt help that they ruined the Knicks for me forever)I decide to look into a dish system. I picked up a Dish Network brochure at a local retailer and called the company for information. I spoke on two occasions to a rep both times explaining the setup of the house I live in "It was built as a two family house but being sick of renting to tennants who run roughshod over the place the house is now occupied by my family alone. Myself, my brother , and my uncle live there. Will that be a problem if I order 4 recievers placed over the two floors and basement?" Every time I asked the question I recieved a resounding "NO PROBLEM!" So after a few weeks I finally ran the phone lines that I was told were required in order to use the system in the TV rooms and called to place the order. Both the person I placed my order with and the second rep who confirmed the order answered my above question with NO PROBLEM! (Thats 4 reps now) "oh and by the way you dont really need a phone line" AAAARRRRRGGGGGHHH! I just wasted two weeks thinking I needed the line. (My fault for takin 2 weeks to do it) So the installer comes yesterday looks around and says "This is a two family house, I cant install here" Not only did nobody tell him about the agreement I had with the reps but it goes one step further. After arguing with my 10th customer service agent of the day I cave in...Fine! Just remove one of the recievers from the order and install the system in only one of the two allegged "apartments" Get this now- "Im sorry sir, due to the installers cancelation you will no longer be allowed to order through Dish Network ever again" So another 5 agents later I get a supervisor to approve the 3 recievers for instalation on the 1st floor/basement. IN 10 DAYS!!!! My question to you...what are the odds that this will be screwed up too?