I'm curious about how "software" updates are done on DISH receivers. Are they automatically downloaded? Or do they occur only over the phone line? Must the receiver be on or off? I'm curious because, at my previous house, I always left the receiver on. We moved and had the service on hold for a month. During installation in our new house with our original receiver, the installers had problems getting all of our channels. The problem was supposedly because of "old" software. Somehow they updated the software (manually through a call?). Now instead of the ugly green and grey appearance, it is now a dark blue and grey. There are some new options such as a PIP while displaying the guide. How do I make sure I get the latest software updates? My parents/brother would like the new look and options. They have the same 3800 model receiver.