So we had the Dish system installed at the end of November. I never buy the extended warranty type plans -- but this three year contract, for $99, included an "annual preventative maintenance" offer in which they'll come out and, among other things, "fine tune the dish for optimal reception." So, I was having pixelation problems. Switched cables, still had some problems, called them out. The guy started by saying he wasn't familiar with Dish - just Direct TV. His method for checking into the problem was to stand in front of the TV flipping channels for 10 minutes. And of course, the problem didn't reoccur while he was here. I told him he was called out for two reasons -- to check the problem, and to do the annual maintenance check. He told me this was really all they did for the check -- if the picture looks good, it's fine. I showed him how to check signal strength on the TV and asked him what was considered good, and of course he told me that was good (I think it was around 88). After he left, I looked at the contract and that's when I discovered the annual check is a little more comprehensive than he indicated. I called the Sears Maintenance Agreement folks and asked about this, and they transferred me to someone who supposedly knew more about satellite contracts. I told the person that in order to "fine tune the signal," the guy needed to get up on the roof with a meter and actually, potentially, move the dish around to get the optimal signal. She informed me that they don't get up on roofs. I asked how, then was he supposed to "fine tune" the signal, and she said that well, she didn't know, but she did know they didn't get up on roofs. She's going to have their technical manager call back tomorrow. I may be asking for a full refund of a maintenance contract purchased 19 months ago. But before I do . . . am I in the right here? Or am I wrong?