I recently purchased a 4802. I'm trying to customize the RC-8000 remote that come with it and I'm having a problem I need help with. Has anyone out there successfully been able to do this? I purchased a USB cable and downloaded the Denon supplied software but can't get my PC to recognize that the remote is connected to my PC. Until I can get it to do that I can't access the programming currently on the remote. The PC can see the remote but the Denon software says it's not connect when I initial the setup program. Any help would be greatly appreciated.