I just got off the phone with DeepDiscount (formerly DeepDiscountDVD) where I was told that they not only didn't care that I wasn't happy with their service, they also didn't care if I ever ordered from them again and didn't care if I described my latest experience with them to anyone who'd listen. The short version is that I placed an order on Dec 27 for two DVDs, one of which I was told was on backorder. They did ship me the DVD that was in stock. I checked today to see the status of the backordered DVD and was surprised to see that it had been cancelled. I called the "Customer Service" number to see what had happened and was told the warehouse cancelled it because they were no longer stocking that item. When I inquired as to why no one had informed me I was told that sometimes that happens. I asked to speak to a supervisor to let her know I was unhappy about the situation. The supervisor basically told me, "too bad". She told me it only happens sometimes and that if I were a regular customer I'd know that. I admit I'm not the biggest customer they've ever had but I have ordered from them for years. I told her Customer Service is only partially about the orders being right, the other part is about how they handle when things go wrong. She gave me an attitude and asked me what I thought they should do about it. I told her as a courtesy they might offer a credit toward a future purchase, her response was "We don't do that". When I asked what they did do she told me "Nothing". I'm in sales, enterprise software to be exact. If I treated a prospect/customer that way I'd lose my job, and I'd deserve to. Admittedly I'm talking $1M+ deals versus a $12 DVD but the principle is the same. It's unfathomable to me that someone with that attitude could be in a supervisory role. Clearly the company doesn't care about servicing their customers. It was the bad attitude that was the problem. I asked her if they cared that I was likely never to order again given how I was treated and her response was to the effect that they'd probably manage to survive as a business. When I told her I'd be sharing this experience with thousands of HT enthusiasts her response was "Go right ahead". DeepDiscount is attempting to become a much broader merchant and carry other products besides DVDs. I don't know how successful they'll be, but they'll never see another dime from me. There are plenty of other merchants out there who don't [censored] on their customers when their company screws up. BTW, I was told I was speaking to a new call center they had opened in IL to handle overflow from the original one. I don't know, maybe they're just not training the new people right.