If you are in need of the latest firmware for the RCA DCT-100 and don't have a satelllite connection, don't look to RCA to help you. They could care less. I live in an apartment, and can't install a satellite dish. Purchased a DCT-100 to get HD for my Toshiba set. The November firmware has timing settings that improves picture/reception. Called RCA, and asked for their help. They showed a total unwillingness to help me. Said I might try the dealer I purchased it from. My dealer (Best Buy) stated they didn't have the card to upgrade it, so couldn't help me. Called back RCA. They have some registered dealers in my area, but didn't think they could help me. I called a couple - they were unwilling to put the firmware on my settop box. If this is an indication of the willingness of RCA to help the purchasers of its producats, let it be a lesson to you all. They are unwilling to lift a finger to help a consumer with the smallest of tasks - installing a simple firmware on their newly purchased set-top box. God forbid I should have had a bigger problem.