darn it....Signs did not arrive today

Discussion in 'Archived Threads 2001-2004' started by Chris Shelly, Jan 7, 2003.

  1. Chris Shelly

    Chris Shelly Second Unit

    Joined:
    Dec 16, 2001
    Messages:
    274
    Likes Received:
    0
    This is the second order in 2 weeks that was late from DVDEmpire. First it was xXx and now Signs. xXx was 3 days late.

    I am thinking about canceling all future orders and just go to Best Buy. One of the only advantages to ordering online was getting them a day early or street date.

    This has been a problem ever since they went to those brown boxes and using First Class mail instead of Priority mail. I know they are the supposed to be the same but I now don't think so.
     
  2. Andrew Bunk

    Andrew Bunk Screenwriter

    Joined:
    Nov 2, 2001
    Messages:
    1,825
    Likes Received:
    0
    Chris,

    Do you order 4 or more titles and select free shipping, or did you order only Signs and specifically select Priority Mail?

    Just curious-I have a pending preorder with them, and I too only bother becaue they shipped erly enough for me to receive them on Monday or Tuesday.
     
  3. Chris Shelly

    Chris Shelly Second Unit

    Joined:
    Dec 16, 2001
    Messages:
    274
    Likes Received:
    0
    Andrew,

    I order 2 or 3 titles at a time and I always select Priority Mail.

    Last week xXx was shipped on Friday December 27 and finely arrived January 3rd. A full week later. Pathetic for First Class/Priority Mail even during the Holidays. Signs was shipped Friday January 3rd and should have arrived today at the latest.

    I sent an e-mail to DVDEmpire explaining the situation. I understand they are not reliable for the US Postal Service but I feel this problem needs to be tracked and they might need to ship earlier for us members on the West Coast.

    I want to address this here as well because I want to know if I am the only one. Any other members on the West Coast getting orders late from DVDEmpire?
     
  4. Andrew Bunk

    Andrew Bunk Screenwriter

    Joined:
    Nov 2, 2001
    Messages:
    1,825
    Likes Received:
    0
    Thanks for the info. I wonder if DVDEMpire is sending the "shipped" e-mails on Friday, but the packages aren't actually going out until Monday.

    Any post marks on the package? Also, they use tracking I believe-number should be on the box. Maybe you could track the package at usps.com and see when it entered their system-could be very telling.
     
  5. Chris Shelly

    Chris Shelly Second Unit

    Joined:
    Dec 16, 2001
    Messages:
    274
    Likes Received:
    0
     
  6. Ron-P

    Ron-P Producer

    Joined:
    Jul 25, 2000
    Messages:
    6,284
    Likes Received:
    5
    Real Name:
    Ron
     
  7. Andrew Bunk

    Andrew Bunk Screenwriter

    Joined:
    Nov 2, 2001
    Messages:
    1,825
    Likes Received:
    0
    Chris,

    So it seems the package was shipped on 12/27. However, it concerns me that you say First Class was used instead of Priority. When it comes to packages they will be handled differently. Maybe DVDEmpire just goofed and used Standard. But if you select and pay for Priority, it should be labeled Priority. Maybe you can get a shipping refund out of them.
     
  8. Michael Reuben

    Michael Reuben Studio Mogul

    Joined:
    Feb 12, 1998
    Messages:
    21,763
    Likes Received:
    2
    Chris, threads like this belong in the Vendor Feedback area (where there's currently another discussion of DVD Empire). I'm moving this now.
    M.
     
  9. JustinCleveland

    JustinCleveland Cinematographer

    Joined:
    Dec 23, 2002
    Messages:
    2,059
    Likes Received:
    0
    Location:
    Madison, WI
    Real Name:
    Justin Cleveland
    Dude!!! It's shipping over a holiday, there are going to be delays. The post office is still catching up from Christmas, and there are going to be delays. Don't blame DVDEmpire, when it's not their fault.
     

Share This Page