Your thoughts on Kino-Lorber Blu-rays (4 Viewers)

[bujaki]

My order, placed the first day of the sale, has just been prepared for shipping.

 

[bujaki]

Are you calling them or emailing them? As I plan to contact them later on today.

I pm'd KLinsider with the issue and my address. He already responded that they'll take care of it.

 

[Corn Pop]

I pm'd KLinsider with the issue and my address. He already responded that they'll take care of it.

I emailed customer support and they replied that they decided to test some of the discs of The Captive Heart and they were playing properly. They offered me some options and I asked them to try to send me another disc that they had tested or that they were confident was from a good batch. I like KL customer service a lot.

 

[Robert Crawford]

I pm'd KLinsider with the issue and my address. He already responded that they'll take care of it.

Yeah, I emailed Kino's customer service as the Kino Insider shouldn't be burden with these customer service issues.

 

[bujaki]

Yeah, I emailed Kino's customer service as the Kino Insider shouldn't be burden with these customer service issues.

I agree, but as he was so kind as to ask me to do so...

 

[jayembee]

I placed an order (10 titles, no backorders) on the 23rd, and got a shipping notice today. Based on prior orders, I should be getting it by Friday.

And as if by magic, they were delivered today.

A bunch of Fox titles and a couple of RKO titles.

 

[Rick Thompson]

I haven't had any problems with K-L. They've put out some films I really wanted, and paid the first day of issue price. The ones I was kind of iterested, I bought at sale time. Somewhat barebones, but have not been disappointed with the film/picture quality, and that's what is important.

 

[jayembee]

I've occasionally been disappointed in a Kino release, but no more so than with any other label.

 

[haineshisway]

I really wish they'd stop with the 2K restorations! Just because something is transferred in 2K doesn't mean it's a restoration, for God's sake. It's so irritating. And anything can be transferred in 2K - a print, 16mm, 8mm - it's so meaningless without the information about the source used - but NONE of it is a "restoration."

 

[Josh Steinberg]

I think it’s silly too the way the word “restoration” has become a catch-all to include new transfers of film elements that are in perfectly fine shape, but the problem is that they’re competing in a limited marketplace where the competition has long been doing the same. I think Criterion was the one that started this questionable verbiage but it’s now so widespread that it gives the illusion of your product being substandard if you don’t play along too.

 

[timk1041]

I haven't had any problems with K-L. They've put out some films I really wanted, and paid the first day of issue price. The ones I was kind of iterested, I bought at sale time. Somewhat barebones, but have not been disappointed with the film/picture quality, and that's what is important.

I would like to see some artwork on the inside of the cases like Shout Factory does on their releases. However, maybe the prices might be higher if that was done. Overall, I think Kino does an excellent job.

 

[Josh Steinberg]

Kino does that with some but not all of their releases.

 

[Robert Crawford]

Yeah, I emailed Kino's customer service as the Kino Insider shouldn't be burden with these customer service issues.

After my email last week, I still haven't heard a thing from Kino's customer service so now I guess I will have to call them.

 

[Corn Pop]

After my email last week, I still haven't heard a thing from Kino's customer service so now I guess I will have to call them.

I emailed customer service last week and I got a prompt reply in a matter of minutes. My replacement disc of The Captive Heart has been shipped as of today so I haven’t received it yet. I will let this board know what happens after I try to play it.

 

[Robert Crawford]

I emailed customer service last week and I got a prompt reply in a matter of minutes. My replacement disc of The Captive Heart has been shipped as of today so I haven’t received it yet. I will let this board know what happens after I try to play it.

Which email address are you using for Kino?

 

[skylark68]

Still waiting for a shipping notice for my order from the recent sale. I ordered 10/21. Longest I've had to wait for one of their sales.

 

[David_B_K]

I placed an order on the 15th and still have not received a shipping notice. Placed another order on Friday or Saturday. I must have some backordered items in the orders. No big deal. I still have titles from the last sale that I haven't watched yet.

 

[ScottHM]

Still waiting for a shipping notice for my order from the recent sale. I ordered 10/21. Longest I've had to wait for one of their sales.

I've been waiting since the 15th and the best I can tell (though my order status doesn't say so) is that something is on back order. The email I got from Kino this morning in response to a recent inquiry said something about a lot of orders and limited stock, and that they were doing all they could to ship orders. I guess that's good news.
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[bujaki]

Order placed 10/15; approved 10/16. Arrived today. 16 titles.

 

[B-ROLL]

I've been waiting since the 15th and the best I can tell (though my order status doesn't say so) is that something is on back order. The email I got from Kino this morning in response to a recent inquiry said something about a lot of orders and limited stock, and that they were doing all they could to ship orders. I guess that's good news.
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They apparently were working on Sunday. I placed an another order Late Saturday night early Sunday morning and received a Your Order Has Been Approved for Packing confirmation at 8am Sunday morning. I received a shipping notice Monday 11/02.

My first order for this sale did not go as smoothly. I received the confirmation notice on 10/17 and did not receive a shipping notice until 10/25 I received the order Saturday 11/31.

The two Out of Stock items I wanted:
DIVA
Five Graves to Cairo
I added to a pre-order I'll have to wait to 11/24 to get those.