Malcolm R
Senior HTF Member
- Joined
- Feb 8, 2002
- Messages
- 25,231
- Real Name
- Malcolm
If all she ever did was call the bank, and didn't follow up with a letter, then she has given up some of her rights to protection from fraud. Every account I've ever opened says to call if cards/checks are lost or stolen, but to follow up in writing to protect your rights. A phone call by itself will not provide the fullest protection and provides no paper trail for anyone to follow as proof of loss.