For no clear reason I can't reinstall AOL 9.7. I keep being told it's already running. What then is this phantom 9.7? I can't even uninstall a supposed 9.7 because of the same reason--not to make things complicated, but in the control panel AOL 9.7 is listed in name only, with the file itself mysteriously absent. It's like gremlins ran off with it. I get an error message "-1." What is this? It tells me 9.7 reinstallation can't take place if this other program (9.7) is running, which it visibly isn't. What kind of hell have I gotten into? Pardon what sounds like--and is--an impossibly confusing problem. Only AOL is acting up--everything else in my computer is fine. Thanks.