Cracked recovery cd

Discussion in 'Archived Threads 2001-2004' started by David_Jr, Feb 10, 2003.

  1. David_Jr

    David_Jr Supporting Actor

    Joined:
    Sep 20, 2000
    Messages:
    631
    Likes Received:
    6
    Location:
    Hancock, MA - The Berkshires
    Real Name:
    Dave
    I was going to use my recovery cd to try and fix problems I have with my computer, but when I went to use it I noticed it has a small crack in it from the center about an inch and a half. My cd rom drive will not even recognize the disc to try and make a copy. I checked the HP site to try and get a replacement, but they want $23.00 for the disc and $13.00 shipping!![​IMG]

    Is there anything I can do? My computer is about three years old, but until recently it has run fine (problem with a McAfee upgrade where I deleted some files I shouldn't have. Don't ask). Is the disc worth the $36.00 or should I look into a cheap replacement? Perplexed.
     
  2. KyleS

    KyleS Screenwriter

    Joined:
    Jul 24, 2000
    Messages:
    1,232
    Likes Received:
    0
    Is the disc worth $36 dollars? Technically its only worth about .30c or so. [​IMG]

    Ok ok actually HP must think its worth this amount or they wouldnt be charging you $36 and dont you LOVE those shipping charges on a couple of CD's? Your cheapest replacement would be to buy a full version of Microsoft Windows which will run you considerably more then $36. At this point unless you are planning on replacing your computer what else can you do?

    KyleS
     
  3. John_Berger

    John_Berger Cinematographer

    Joined:
    Nov 1, 2001
    Messages:
    2,489
    Likes Received:
    0
    Ah, yes. HP's "recovery" process and the technical (lack-of-)support thereof -- the exact reasons why I will never, EVER buy another computer from HP again.

    I would wager that the extra cost of shipping is for overnight delivery, so I'm not surprised that it's $13. You'll need to decide whether or not the $23 is worth it.

    Does this CD contain everything like drivers and so forth or is it just the operating system? You actually might be able to get the same results by getting the CD of the same operating system from someone else (since you obviously have the license to use the operating system) and reinstalling it that way. The only catch would be drivers and HP-branded applications.

    Make sure that you identify your hardware (video, audio, IDE, modem, etc.) before doing anything and if you have the ability to download and save the drivers to a CD, that would be even better than a recovery CD. You'll get a fresh install of a clean O/S, as opposed to a not-necessarily-clean HP install, and you'll have the newest drivers, as opposed to the HP drivers which could be as old as your computer. (This of course is in the eventuality of rebuilding the operating system instead of just repairing it.)

    What kinds of problems are you having with your system?
     
  4. David_Jr

    David_Jr Supporting Actor

    Joined:
    Sep 20, 2000
    Messages:
    631
    Likes Received:
    6
    Location:
    Hancock, MA - The Berkshires
    Real Name:
    Dave
    John,
    $13.00 is for 4 - 7 day delivery, it's $22.00 for 1 - 2 day delivery[​IMG] !!! The cd contains everything, including drivers for my usb keyboard and my dvd drive, both of which came with the system. I detailed the problem I am having here http://www.hometheaterforum.com/htfo...hreadid=117462 . It is frustrating and I am trying to get support from McAfee, which isn't going as well as it says in the owners manual. Thanks for the reply though. I have had offers from friends to use their restore discs, but they are not HP, Emachines I think. I even have a copy of Win 98 that I can use, but I would be afraid not to have my drivers. Is their a place on the computer where I can get them and save them to a disk? Any help appreciated.
     
  5. John_Berger

    John_Berger Cinematographer

    Joined:
    Nov 1, 2001
    Messages:
    2,489
    Likes Received:
    0
     
  6. David_Jr

    David_Jr Supporting Actor

    Joined:
    Sep 20, 2000
    Messages:
    631
    Likes Received:
    6
    Location:
    Hancock, MA - The Berkshires
    Real Name:
    Dave
    That might be a bit beyond my capabilities. Sounds complicated. Is it possible to recover if you make a mistake?
     
  7. Jeff Lehr

    Jeff Lehr Stunt Coordinator

    Joined:
    Jun 30, 1997
    Messages:
    59
    Likes Received:
    0
    Don't they have an exchange program for damaged or non-working disks? Making you pay another $36 to replace a recovery disk is just stupid.
    If you haven't already, I'd call HP Support and ask them about this. Then again, they'd probably charge you $36 for the tech support call, so that wouldn't do you any good.
    If I had the same system as you, I'd be glad to send you a copy of my recovery disk.
    Maybe you could make a plea and find a good-hearted soul to help you out that way.

    JL
     
  8. John_Berger

    John_Berger Cinematographer

    Joined:
    Nov 1, 2001
    Messages:
    2,489
    Likes Received:
    0
     
  9. Ammon

    Ammon Stunt Coordinator

    Joined:
    Aug 26, 2002
    Messages:
    129
    Likes Received:
    0
    I'm going with John on this one. If you have critical files, get another HD and format with a new OS. HP does have all their drivers onlineso you can get them all there. You may want to try getting a newer OS, maybe XP. It probably has all the drivers available. What do you think John...FAT32?? [​IMG] You may even want to try edonkey to see if someone has that ISO image of the HP recovery disk. I have a friend that works for HP, so I could see if he has the CD and maybe I can set you up download it from me.
     
  10. John_Berger

    John_Berger Cinematographer

    Joined:
    Nov 1, 2001
    Messages:
    2,489
    Likes Received:
    0
     
  11. Ammon

    Ammon Stunt Coordinator

    Joined:
    Aug 26, 2002
    Messages:
    129
    Likes Received:
    0
     
  12. John_Berger

    John_Berger Cinematographer

    Joined:
    Nov 1, 2001
    Messages:
    2,489
    Likes Received:
    0
     
  13. Ammon

    Ammon Stunt Coordinator

    Joined:
    Aug 26, 2002
    Messages:
    129
    Likes Received:
    0
    Well, we won't start this again. But we all know my feelings on NTFS! Either way, I would try to get as far away as possible from Windows 98. The recovery CD is pretty much worthless if you ask me. It installs the OS and all the other useless software HP feels you need. Get fresh install of the OS and then jump on their website and download all the drivers you need.
     
  14. John_Berger

    John_Berger Cinematographer

    Joined:
    Nov 1, 2001
    Messages:
    2,489
    Likes Received:
    0
     
  15. Ammon

    Ammon Stunt Coordinator

    Joined:
    Aug 26, 2002
    Messages:
    129
    Likes Received:
    0
     
  16. David_Jr

    David_Jr Supporting Actor

    Joined:
    Sep 20, 2000
    Messages:
    631
    Likes Received:
    6
    Location:
    Hancock, MA - The Berkshires
    Real Name:
    Dave

Share This Page