Warning- Long rant coming which is more for my catharsis than your reading pleasure. This is a really frustrating experience, b/c I try to purchase extended warranties carefully and so far have used ~1/2 of them. I purchased a laptop for my sister for college. It's been going strong for 2 years and than just starts flipping out. I reinstalled everything and it still was giving me the Blue Screen. So we sent it off to Circuit City over the Christmas Holidays actaully a week before. 7-10 business days is their estimate. The 3rd party service dept sat on it for a week. Circuit would not give them approval to repair it: motherboard, and LCD screen. I called both sides for 3 "days" and got the thing repaired by verbal force. The magic words to expedite things is " Well, you can always give me a credit to purchase a replacement." Anyway we got it back a little over a month later. A week after her semester had started. Right when I got it I started it up and was happy to see all the data was still on there. No need to have to transfer it from the backup. Well, now the wireless connection does not go beyond 6 feet and always is low signal. It keeps blue screening and if you jiggle the power cord where it meets the laptop it turns off. They diagnosed it was the mother board again. Didn't we just replace this thing? We clearly can't send it in immediately and wait till Spring Break. She just kept using it w/ a ethernet connection and we taped the power cord so it wouldn't move. Basically she made do until now. I sent it in the same as before and they got it and are trying to figure out if they will deny service, b/c they think there are "burn marks" on it. She's slovenly, but she does not smoke. I usally find rings from her coffee and drinks on the palm pad and I wipe those off. The service dept always seems to find 2 times the problems that I send it in for, but I could care less if they replace every piece on there as long as they do it "competently." City Assure (Circuit City's warranty dept) won't approve the 2nd motherboard repair. They have a "service denial" put up on the status of the laptop potentially due to the "burn marks" which is BS. Neither one (Service or Circuit City) will give me any info. Basically they won't repair their initial faulty repair. If things go downhill who do you report them too? It's so frustrating, b/c it's under my name yet it's not my laptop, so I am dealing w/ it. Also, when you purchase a service contract you do not expect a bad and painful service contract. I used to know all the manager's in that store, b/c I worked there and normally they would do something on my behalf, but they have restructured and they are all gone and other lesser known managers have told me they have no input on service. They have vexed me to the point that I will hire a lawyer if need be and go after them rather than let them get away with this. Why can't these guys just follow through on their verbal contracts?