CD/Video Universe experiences?

Discussion in 'Archived Threads 2001-2004' started by TyC, Jan 22, 2002.

  1. TyC

    TyC Stunt Coordinator

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    Has anyone bought DVDs online from CD Universe (aka Video Universe)? If so, what has been your experience with them? Do they have good customer service? Is their shipping reliable?

    I am considering purchasing Men In Black: Limited Edition from them, and I am surprised that their price is $16.00 cheaper than the MSRP. That is a 40% discount! Is there anything I should be worried about?
     
  2. Mike Patton

    Mike Patton Auditioning

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    I have purchased DVDs from them and had no difficulty. My discs were shipped promptly and I received order confirmation by email. Did not have to return anything though.
     
  3. Don Peskin

    Don Peskin Stunt Coordinator

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    I had very bad experience with them. They started out great but they either bought out dvdwave or dvdwave bought them out. That's when shit hit the fan.
    I was charged for several shipments that never shipped. When I contacted them, I still never received the packages now could I get them to issue credit. I finally took it up with my credit card company, and they were able to get them to issue me credit.
    I would never trust them again.
     
  4. Jeff_P

    Jeff_P Stunt Coordinator

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    I ordered from them twice in August and had no problems with them.
     
  5. JamesH

    JamesH Supporting Actor

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    They seem like a crappy, 2 bit vendor to me. I ordered a large amount of video games from them(10+), and the invoice had a shipping fee of $7, but they broke my order into parts and ended up charging about $20 total shipping.

    Their resoning behind it? Supposedly, the items were "out of stock", despite being listed on the web page as "in stock" when I ordered them. Apparantly, it wasn't a big priority for them though, because they never bothered to update the website, and still had them listed as "in stock" when they told me they were out. I did a CC chargeback for the difference in shipping and paid the right amount, but I'd never buy there again.
     

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