CBS All Access - Stereo Only?

Todd Erwin

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can confirm that CBS All Access only outputs stereo on Xbox One. I called the support line and the CSR seemed genuinely surprised that I would care about this
If you page back and read some of my early comments, one of the reps I spoke with seemed completely happy with the built in speakers on her TV. And that may be where part of the problem lies, reps who are not at all tech savvy. Hulu is the opposite - the reps I spoke with seemed genuinely concerned that their 5.1 device support rollout had been incredibly slow.
 
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Floydy

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CBS AllAccess is in 5.1 if you subscribe via Amazon Prime Channels.
Mind if I ask what generation Firestick are you using? I'm using the latest generation 4K and definitely not getting 5.1 pass through on any CBS All Access content. I get DD 5.1 on Netflix, Prime and other Prime Channels so its not an equipment problem. Are you sure you're getting true 5.1 pass through and not just an up-mix by your receiver? It's driving me nuts I can't get this to work!
 

Todd Erwin

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Mind if I ask what generation Firestick are you using? I'm using the latest generation 4K and definitely not getting 5.1 pass through on any CBS All Access content. I get DD 5.1 on Netflix, Prime and other Prime Channels so its not an equipment problem. Are you sure you're getting true 5.1 pass through and not just an up-mix by your receiver? It's driving me nuts I can't get this to work!
The app on Fire Sticks is stereo (again), but if you subscribe using Amazon Channels, it's 5.1. What I dislike about Amazon Channels is that it locks you into watching CBS All Access only through a Fire device.
 

Floydy

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The app on Fire Sticks is stereo (again), but if you subscribe using Amazon Channels, it's 5.1. What I dislike about Amazon Channels is that it locks you into watching CBS All Access only through a Fire device.
Wow, it would never have occurred to me that signing up through the CBS app on Firestick resulted in different audio capabilities than signing up through Prime Channels on Firestick. You are absolutely correct. I cancelled my current subscription and resubscribed through Prime Channels and 5.1 works as expected. You likely saved me a lot of time and frustration - thanks!!
 

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Mind if I ask what generation Firestick are you using? I'm using the latest generation 4K and definitely not getting 5.1 pass through on any CBS All Access content. I get DD 5.1 on Netflix, Prime and other Prime Channels so its not an equipment problem. Are you sure you're getting true 5.1 pass through and not just an up-mix by your receiver? It's driving me nuts I can't get this to work!
I don't use a Fire device. I use the Prime Video app on Roku.
 
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Brian L

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The app on Fire Sticks is stereo (again), but if you subscribe using Amazon Channels, it's 5.1. What I dislike about Amazon Channels is that it locks you into watching CBS All Access only through a Fire device.
I have CBSAA through Prime, and I can watch it via the Prime app on my AppleTV4K.

In terms of having differing A/V capabilities for the same service when accessed via different devices, I would concur that the entire streaming space is somewhat of a shitshow at present.
 

Floydy

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I have CBSAA through Prime, and I can watch it via the Prime app on my AppleTV4K.

In terms of having differing A/V capabilities for the same service when accessed via different devices, I would concur that the entire streaming space is somewhat of a shitshow at present.
I agree with you but this is differences on the SAME device depending upon your entry point to sign up!
 

Cranston37

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CBS All Access is free for 30 days with code GIFT until 4/23
 

Todd Erwin

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Got a strange warning on my Fire Stick the other day, asking me to free up some storage for a better screensaver experience (the screensaver was a blank screen with text rather than the usual nice vistas and ads. I found out that the CBS All Access app was hogging just over 1 gig of data in its cache!
 
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DaveF

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Nevermind. I'm in.

I think my password was too long for the system. Except it didn't give me an error or any password requirements / restrictions when I typed it in. But everytime I updated to set a 24+ character password, it would give an error when I tried to log in. But when I use a shorter, simpler password, it would work.

So, I think problem solved.
 

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Josh Steinberg

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I was told if you go to cancel your account they will make you the offer then.

which version is the free offer for? I assume it’s the “with commercials” version
 

Bryan^H

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I was told if you go to cancel your account they will make you the offer then.

which version is the free offer for? I assume it’s the “with commercials” version
Whichever version you choose. $6, or $10 monthly.
 

Bryan^H

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It’d be nice if the poor schmucks paying for it would get the free offer.
Yeah the two months would have saved me $20, but whatever.

My membership lapsed (I didn't cancel early) so my only option is to join back up at full price.
 

Cranston37

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It’d be nice if the poor schmucks paying for it would get the free offer.
If you don't cancel before April 30 and sign up for the offer then yes, you're a schmuck ;)
 

Bryan^H

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A month of commercial free Hulu ($12) right now also. I just resubbed-no problem. I wonder if paying subscribers have the offer?
 

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