Well, this is odd and just a tad frustrating. I build PCs now and again. A couple of weeks ago, I bought an Inwin S506 case from Newegg. When it arrived, it was missing the front panel and, to my thinking, the accessory bag (screws, drive rails, etc.). I contacted Newegg and after a bit of a back-and-forth, they sent the correct front panel. They also sent along a small bag of screws and mobo standoffs only; no drive rails, which the case requires, nor any of the other bits and pieces. When I contacted them again, supplying the list of accessories from the mechanical drawing included with the case, Newegg replied that what they sent me was all I was going to get and if I wanted anything else, I should contact Inwin. Inwin, unfortunately, hasn't been much help. They simply referred me to another vendor who they said would sell me the accessories. Increasingly puzzled, I called Newegg again today, hoping to accomplish by phone what I couldn't by email. After a short and civil discussion, it basically came down to this: Newegg's position now is that the accessory bag doesn't appear in their pictures of the case on the web, therefore it's not included with the case. As far as they're concerned, there's nothing missing from the case; if I choose to RMA it, I'll be subject to the 15% restocking fee. So, I guess I'll just suck it up and buy the parts, but I wanted to ask those who build more frequently: is this, in fact, the truth? Do some OEM cases not include the necessary hardware?