Can't get surrounds to work with 3802 (1 Viewer)

[Steve Wambach]

I recently purchased a Denon 3802 and I was able to set everything up except the surrounds. I've got them connected to the "A" surround terminals but I can't get the test tones to play. The fronts, center and sub are fine. The surrounds are Paradigm ADP's and I know they are cabled correctly because I wired them to the main terminals and they responded. I'm hoping that I just hit a wrong button somewhere but the manual is less than helpful. I have the surrounds set as small. I also tried wiring the speakers to the "B" and "back surrounds" terminals but nothing seems to be working.
Any help would be greatly appreciated,
Steve

 

[Arthur Legardo]

You may have a "dud". Have you tried running some DVDs with a lot of surround material? I don't remember anything in the setup menus that would turn off the surround channels, just the surround back.

 

[Steve Wambach]

I've gone through the manual page by page but I can't find anything that would cause these symptoms. A friend of mine bought another one at the same time and I'll try his tomorrow.
Thanks,
Steve

 

[RyanDinan]

Steve,
I had this same problem at first too...
Make sure that you check that you have selected "surround sides" and not back...
You also have to push the DD/DTS or 5/7 channel stereo button on the remote to activate the A speakers. A little green light will come on the face of the receiver if done right.
Good luck...It took me about 4 hours to set this thing up right....
-Ryan
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[Henry Carmona]

What Ryan said.
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"Charlie don't surf."

 

[Steve Wambach]

Hi Ryan,
When you say "surround sides" I assume that you mean the Surround A speakers in the Speaker Setup screen. They are pictured as surround sides, "B surrounds" are pictured in the back corners and "Back/Multi Surround are pictured as Back. When I choose 5 channel stereo, I get the green light for the A surrounds but still no sound. DVD's with DD and DTS soundtracks have no sound from the surround speakers. Test tones have the same problem. I'll have more info tomorrow.
Thanks again,
Steve

 

[Steve Wambach]

Well I swapped out the receiver with my friends 3802 and everything worked perfectly so I'll be exchanging it. At least now I have my sanity back knowing that it was the reciever and not a setup issue.
Thanks again,
Steve

 

[JeremySt]

If your buddies 3802 worked, then it sounnds like you have defecive unit. All I can say is dont loose faith! the 3802 kicks butt. (Yes, I have one)
www.geocities.com/nostromo777