Stan
Senior HTF Member
- Joined
- May 18, 1999
- Messages
- 5,177
I had a friend who passed away recently who had an HP dv6 with the fingerprint scanner. I'm sort of the neighborhood computer geek, although a bit behind on technology. Anyhow, his family wants access to his computer. Just basic documents, photos, etc. that they'd like to save. They were literally going to take his laptop to the funeral home and scan his finger to get into the laptop. Thankfully he was cremated before that happened. I've tried to help, spent a lot of time on the phone with HP. They had me go into BIOS (not sure what that had to do with a Windows 7 password, but it was no help). Booted into safe mode with and without networking, but still brings up the fingerprint scanner screen. Does anyone have any ideas before we send it back to HP for their techs to work on it?