I still havn't gotten them to cancel my double order, and real order. I called up the customer service rep, and was told it was to far into the shipping process, and to just return it when it got there. If it ever does. A week or so later, it has now been on order for one month... Here's the email I sent them, just to see if I can get ANY kind of headway made here in cancelling this order. I never plan on using buy.com again... >>>>> Hello, I am starting to get really ticked off here. I ordered one item on February 5th, 2002. For some reason, it went through twice, so I tried to cancell the double order(#12492797), and left the real one(#12492810) intact. When the pre-sale date ended, and the item was out in stores, the order here was listed as ,"On Order". Not wanting to wait a few weeks for you to get it, I just went to the store and bought a copy. 2 weeks later, my cancellation request was cancelled for both items and put back on order. I called in, and was told that the item was to far into the shipping process to be cancelled. This is complete bullsh!t. How can it be too far into the shipping process, when YOU DON'T EVEN HAVE THE FREAKING ITEM IN STOCK? It has now been one month, and the product still hasn't been cancelled, and is STILL on Order. If you can't cancell it, can I at LEAST get two items of equal value so we can finally complete this order? If the current order goes through, I'm just going to return it and ask for my money back anyway. Either way, once this order is finished, please delete all my information from your records and cancell my account. Your lousy cancellation policy has cost you a good customer. Don't bother to offer me a discount on my next purchase to try and keep me around, because you can keep it. A fast response will be appreciated. Thank you..>>> Think that will get their attention?