I understand that there have been recent upsets with Buy.com, but no longer allowing direct phone contact for customer service is unacceptable. Live customer was one reason that I've always purchased from Buy.com and the lack of the it the reason I avoided other stores. The need to return an unopened DVD has come up and all I really wanted was an RMA number. After emailing the website I get a canned response withing 2 hours telling me that it is too late and that the order has already shipped, blah blah blah. It provides a link to get instructions on returning unopened merchandise that hasn't worked since receiving the message. Calling the toll-free number that I wrote down a while back just tells me to look on their website for help. I can always take the DVD to a b&m store and exchange it. But my point is that hiting the delete key on live customer support is going to turn off some people perhaps enough to avoid buy.com in the future. Is Buy.com singing it's swan song? Thump!!