BUFFY the Vampire Slayer season 1 box set - defective disc (1 Viewer)

[JasonRH]

I have been waiting to watch this series for a while and picked up the box sets that have been released to date. I actually started the show in mid season 3 and hadn't seen the first 2 seasons at all.

So, I just got season 3 and decided to start watching my sets and find that the 1st disc of season 1 won't play on my PC or home DVD player:frowning:. The home player (Panasonic RV-60) says that the player cannot play that type of disc and the computer simply locks up. The other discs seem to play fine.

Problem is, I bought this set a while back (when it was released) and have no receipt (not that it would be valid anyway) and, thus, I know of no way to get a replacement disc. Is there an address to e-mail Fox for problems such as this, or will they simply say to return it to the store I bought it from (which is impossible)?? I really don't want to have to buy the set over again just to get one disc.

Thanks for any help you can give me.

 

[Rob T]

try sending a PM to Peter Staddon about it. He still lurks here.

 

[Malcolm R]

You could call 1-888-223-2FOX and ask them about it. That's the number to call for "The X-Files-Triangle" problem, but I assume it's a general customer service number.

Are you sure the store won't make an exchange without a receipt? Here in the US, Wal-Mart is pretty good about making exchanges without receipts. As long as it's an item they carry, and you're not asking for money back, they're pretty reasonable.

 

[JasonRH]

Rob, Sorry, but I'm not sure who Peter Staddon is?

Malcolm,
I'll try another outlet of Wal-mart over here and see if I have better luck there. Otherwise, looks like I may be out of luck (at least for local exchanges). This'll teach me for not testing my discs out when I first buy them:frowning:

 

[Rob Lutter]

Peter Staddon

He works in FOX's Home Video Dept (I think he is a VP).

 

[JasonRH]

Rob Lutter,
Thanks for the info

Do I just do a search for the name on the forum?

 

[Jeff Kleist]

double

 

[Jeff Kleist]

Jason he is not who you want to talk to. You need to call the Fox customer service number. Just take it back to a store and tell them the situation, most will do same-title exchanges

 

[JasonRH]

Jeff,
Is the number Malcolm provided above the correct one? Would there be a different # to call in Canada?

 

[Jeff Kleist]

might be a different number for Canada, I don't know

Just return it to a local store, it'll save you a lot of time