Buffy season 2 disc error (1 Viewer)

[Scott Littlefield]

Hello,

I've recently gotten around to watching my Season 2 Buffy box set, and much to my dismay one of the DVDs is scratched to the point that the meny won't even run correctly.

I've looked all over the Fox websites for information on how to replace this single disc, but I have been unsuccessful.

Does anybody know who to contact to get a single disc replaced?

Thanks,
Scott

 

[David Lambert]

Call 1-888-223-2FOX.

 

[Matt Naglieri]

It seems as of lately FOX no longer cares about their customers or their defective products.

I had the same problem with Buffy Season 3. I called fox and they said they would want the entire box set shipped back to them in order to do an exchange. I'd suggest going to a best buy or somewhere similar to exchange it if that is possible.

 

[Josh Simpson]

I had the same problem with my disc one of season 2. Fortuantely, I exchanged the set at Wal-Mart a day after I bought it, and as long as you exchange it for the same thing, and not an different DVD, it's not a problem. Don't know why I'm going on about Wal-Mart though, since I don't even know where you bought yours. It is a pain though, I understand. Several people seem to have problems with scratched discs in these sets due to the hubs they are placed on.

 

[David Lambert]

Unfortunately what Matt describes with Fox needing the whole box back is the same thing that happened to me over a year ago...I had got an X-Files set for Christmas and wanted to get one disc replaced that had trouble working right (on that one disc in the set it locked before it got to the menu). I didn't have a receipt, and the original Best Buy store was in Texas (my dad lives there), so I called Fox and they told me that was how they would handle it. Instead I took it to my local BB and asked for an exchange, but since it was an item that had very recently on sale for $10 off, I was forced to pay the $10 difference in order to get my gift exchanged. :rolleyes

 

[Scott Littlefield]

Thanks for the info.

I'm very disappointed I may have to ship off the entire set just to replace one disc. I purchased this set last year so I no longer have the receipt for it, and I doubt most places would take it back after this much time anyway.

You would think Fox would have a better way of handling single disc replacements for these multi-disk sets.

 

[Chad R]

As long as the exchange is for the same title most stores won't mind (can't imagine why the BB made Dave pay the $10 difference). Their distributor will take it back. I once had a customer bring back a LD they had had for 2 years and it went to laser rot. The distributor took it back for an exchange gladly.

What stores don't like to do is eschange for another title or give any money back as that hurts their bottom line, but exact title exchanges aren't a big deal.

 

[Terry H]

What stores don't like to do is exchange for another title or give any money back as that hurts their bottom line, but exact title exchanges aren't a big deal.

That sure isn't my experience. Typically, they want to see a receipt and if you are beyond the exchange window (usually 30 days) - tough luck.

 

[Jeff Kleist]

Yes, the studios are going to keep stocks around of single discs of a multi disc set just for the occasional replacement that someone calls in....

Ain't gonna happen, the discs are packaged and sealed before the yleave the factory

 

[David Lambert]

Yes, the studios are going to keep stocks around of single discs of a multi disc set just for the occasional replacement that someone calls in....

Ain't gonna happen, the discs are packaged and sealed before the yleave the factory

Actually, this level of support has been normal in the computer software industry. Maybe there's no need to do this much anymore, since instead of packages that have a stack of 3.5" diskettes they now put it on a single CD-ROM, and if it would require multiple CD-ROMs they instead ship it out on a single DVD-ROM these days.

But, in the past anyway, if one of my customers (I used to manage a software store) had a problem with disc #5 in a 13-disc set, they could call up the help desk at the software company, and they'd pop one in the mail for them.

Granted that floppy disks are a much more volatile media than DVDs, and that our modern discs are not as likely to need individual replacements. But what's wrong with cannibalizing a few box sets to use to replace out the bad discs. Or, given that someone sends in their old box set for, say, X-Files to replace 1 disc, why not save the six good discs from the set to use for the next guy?

There are possibilities here for higher levels of customer service that are not being utilized. As far as I can tell, this applies equally to all studios, as I don't know of any right now that would do anything different in this situation.

In the end, at least you can say that the studio we're discussing probably is about average for the industry on this issue, and higher-than-average (though not perfect) on many other customer service issues.

 

[Terry H]

This is the way I see it too. In fact, I won't buy a boxed set now unless I will have time to review all the discs within the 30 day return window. Why?
Mash 2 purchased 2 replaced damage
Buffy 3 purchased 1 replaced damage
Rumpole 1 purchased 1 replaced duplication
Law&Order1 purchased 1 replaced damage
Sopranos 3 purchased 1 replaced damage
Simpsons 1 purchased 1 replaced damage
X-Files 5 purchased 1 replaced damage
The Rumpole set was not damaged in any way but contained a duplicate of one disc and none of another. The sets came from several sources, both local retail and online.
Occasional replacement? I don't think so. There was a lengthy thread at dvd talk when Buffy 3 was released. I don't know what caused the problem, but a very large number of people got loose/damaged discs in that particular set.
In my opinion, replacement of a single damaged disc needs to be much easier than it is currently.

 

[Scott Kimball]

I've learned to check DVD purchases immediately after purchase... too many are damaged, especially in multi-digipacks like Buffy.

Now, if I buy at a brick&mortar, I check the set out in the car before I drive away. I learned that after going through 2 sets of BuffyS3 before getting a third that was unscratched...

-Scott

 

[Terry H]

I also "eyeball" all purchases. I even go as far as putting each disc in a player to make sure it will load and presumably play. Unfortunately, that doesn't really work. I finally got around to that Rumpole set I said was undamaged in the above post. Well, guess what... Disc three freezes up and will not play. :frowning: My retail return option has long expired.

 

[Britton]

I'm not even going to go into detail about the complicated mess that was involved in trying to track down a working 6 disc set of Babylon 5 S1. Heck, I don't even remember everything I spefically did to finally secure myself one.

 

[Scott Littlefield]

Just a follow-up for those that participated in this thread, or anyone else who may have a problem with a disc.

According to my DVD Profiler I actually purchased this disc last year at Circuit City. Hoping that they would have some way of verifying that I actually did buy it there, maybe a computer record of my credit card or something, I decided to try and exchange it today.

In a way, I felt like the guy in the CC commercial, you know the one that stands in line at the return desk and tries to think of the best excuse for returning the product only to find out there is no hassle at all. Not only did they allow me to exchange the set without a receipt, they even opened the new set for me and verified that all the discs were in working order. They even gave me a new receipt in case I had problems with the new set once I got home. I thought that was great service!

 

[David Lambert]

Scott, I have to just chime in and agree that Circuit City's customer service lately has been bar-none the best in the business. Perfecto all around. No hassles even when it's a slightly unreasonable-seeming request.

I just hate the fact that sooner or later there will be enough asses out there who will abuse this that they will have to clamp down or else lose so much money that they go out of business (they are already in financial trouble now).

In the meantime, THANK YOU CIRCUIT CITY! Okay...I'm done. :b