For some reason since right around the time of hurricane Sandy, BB's in store pick-up has been having more glitches for me. Of course sometimes it depends of which store I'm picking up at, but even yesterday when my wife stopped by to get some cds and Brazil & Rosemary's Baby, they had some glitch and she had to call to get the last 4 digits of my credit card because they couldn't check her out with out it. Never happened before with "Friends & Family" pick-up, that's the whole point of "friends & family" pick-up. But I've had orders in the last month or so that just sat there and didn't get processed on the BB site, call in to find out what's going on, the only way to fix it would be to cancel & re-order or have them ship, fine ship, only to continue to sit there until after a week, getting a "we encountered an error" email and it got canceled anyway. And a couple of the stores have gotten really bad about not not having it actually ready when you get there, and of course that was when I didn't have a lot of time to just stand there. But it is totally weird at least to me, that I didn't have a single issue ever, to having almost an issue every time just in the last month to 6 weeks. They certainly are not the Best Buy of old anymore, a shame since it used to be a really good place.