I rented "Hart's War," which was produced on a 2-sided disk--widescreen on one side and full screen on the other. I of course intended to watch the widescreen side (like other members of this forum and any serious HT enthusiast, I routinely avoid any rentals that are fullscreen). The widescreen side had a scratch which my DVD player could not handle. It was already after 10:30 PM, the kid was in bed, the movie was mostly over, and I wasn't going to jump in the car to exchange the damn thing. So I flipped the disk over and watched the remaining 10 minutes in (oh, no!) fullscreen. Next day, I'm renting another movie at the same Blockbuster. I hadn't returned Hart's War yet (I typically hold 2-day rentals for the full term so Blockbuster can't make another rental fee from it) and asked whether Blockbuster could make any accomodation (on the $4.76 rental cost) for the defective rental the night before. The Blockbuster drone, who happened to be the manager on duty, asked what the problem was since I watched the entire movie anyway. I explained that my preference was not to watch the fullscreen version. She winced, and then asked what I would have done if Blockbuster rented only the fullscreen version. I replied "I would not have rented the movie." She then said, and I'm not kidding, "Are you serious?" Long story short, the manager-drone argued "no harm, no foul"; I commented on her attitude; and she finally gave me a raincheck for a free video. But this experience further soured me on this company. Here, as elsewhere, Blockbuster drained business away from the independents, which ultimately folded, and then raised (and continues to raise) its prices. At the same time, the employees (and, shockingly, the managers) have assumed a terrible attitude toward the customers who unwittingly made the company into the giant it has become. Unfortunately, I have no other options (yeah, I know about the web-based rental outfits but find this a hassle) and will likely continue to patronize them, though begrudgingly. Ugh.