diceman1000
Stunt Coordinator
- Joined
- Dec 30, 2013
- Messages
- 65
as a couple of you know, i have recently been on a speaker buying spree. well, i ended up with a pair of BIC DV62si bookshelf speakers, BIC DV62LCR-S center, a pair of Dayton Audio B652's for surrounds, and a Dayton Audio SUB-1000 for the sub stage.well, i finally got around to testing out everything today. all of the BIC speakers worked perfectly out of the box and sounded dang good too. the Daytons sounded wonderful, but one of the woofers was making a popping sound on any tight, kick drum stuff... any how, i called PE and talked to a tech and he gave me the standard test everything speech. i did as he said and determined that the woofer was faulty, so, i called back and spoke to another tech to see waht i needed to do as far as replacement went. i asked if they could send me a replacement woofer or if i needed to send the pair back... well, much to my surprise, the man on the phone says "for no nore than these cost, they're not even worth your time to ship back, i'll just send you out a new pair and you can keep the ones you have for extras or for extra enclosures or whatever"this may not sound like a big thing to most folks, but it has earned PE a lifetime customer. i have dealt with so many companies with crap CS that this was quite refreshing