(Mods, if this is in the wrong forum I apologize. However, even though it is a problem with a manufacturer, it's not HT related so I felt it would be best suited for this forum.) I just wanted to take a moment to share my experience with Alienware computers. Hopefully someone can offer me some advice on further steps I can take. To start off with and give you the background, the following is a letter I wrote to a consumer advocacy department at MaximumPC magazine.