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Beware wary of purchasing Alienware computers. (1 Viewer)

Mike Clark

May 14, 1999
(Mods, if this is in the wrong forum I apologize. However, even though it is a problem with a manufacturer, it's not HT related so I felt it would be best suited for this forum.)
I just wanted to take a moment to share my experience with Alienware computers. Hopefully someone can offer me some advice on further steps I can take. To start off with and give you the background, the following is a letter I wrote to a consumer advocacy department at MaximumPC magazine.
Alienware's sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement, or at Alienware's sole discretion, refund of the original purchase price.
Yes, I know, asking for a refund is a long shot, and I highly doubt I'll actually get one. However, I did make sure to point out that I had had the same problem with these components before and they failed again. I also mentioned that a 3 week and counting response time for parts that were commonly available nationwide was very unacceptable.
I've also been thinking about filing a complaint with the Federal Trade Commission, does anyone have any experience dealing with them? How about experience with the BBB, does it work?
By the way, this is not an isolated incident. A friend of mine just went through and almost identical situation with Alienware, and I also found the site www.alienwaresucks.com that outlines another highly similiar situation.

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