Worst experience ever! I ordered a plasma TV from them 8/21/2006 and kept getting emails to call them and comfirm my order, the TV was a Panasonic TH-42PX60U 42" plasma for $1489 plus $269 shipping. After calling them back the guy said the screen overheated and he would have to sell me the 600 model for $500 more and would not stop bothering me about it. FYI I have researched this TV in detail and never heard of such a problem. Also when I ordered online the TV was in stock at their store. Finally I said I wanted a full refund since they could not provide me with the product I ordered. He said no and started talking about the 600 series TV again and told me not to be cheap. I again said I wanted a refund. He said he would charge me 10% cancellation fee. Obviously he was trying to bully me into spending another $500. It was about now I got pretty mad, who wouldnt. He became verbally abusive with me and at one point he told me he was drunk. I asked to speak with the manager and he just put the phone down and picked it up again pretending to be the manager. When I asked for his name he said it was Al Kaida.....real funny. After I got upset with him he said my cancellation fee just went up to 20%. He also stated he was going to spread my a** open. This is an honest account of what happened on my call back on 8/22/2006 at 3:28pm pacific time AZ. DONT BUY FROM THEM!!! I called my credit card company after hanging up on him and had a block put on my card, they didnt charge it yet.